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Storage & Clustering Community Blog
Showing posts tagged with Tech Support
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HaroldT | 12 Jul 2011 | 0 comments

This is a reminder of the upcoming End of Support Life (EOSL) for Storage Foundation and High Availability Solutions, version 4.x, on most platforms.  After the End of Support Life date for a product, normal support services are no longer provided by Symantec.  This makes it a good time to upgrade to the 5.1 release and take advantage of numerous enhancements to optimize your storage and ensure availability.

This brief webcast provides more information on the EOSL process and the options that are available to 4.x customers.


Fahima | 10 May 2010 | 5 comments

Veritas Operations Manager centralizes visibility and control, ensures availability , scales operations, optimizes storage and maintains compliance across your server and storage assets.

Veritas Operations Manager (VOM) 3.0 release includes:

  • Central Management Server on Solaris, Linux & Windows
  • Managed Hosts for Solaris SPARC, Solaris x86, Redhat Linux, Linux on pSeries, HP 11.11, HP 11.23, HP 11.31, Windows, AIX which support all SFHA versions from 4.0+ (Including supporting HP 3.5 read-only)
  • Storage Templates & Volume Migration Add-on
  • Unix Active Management Add-on
  • Windows Active Management Add-on

Key Features:

  • Brand New Dashboard, focusing on Risks and health of your environment
  • Storage Provisioning using Templates
  • Advanced Volume Migration
  • VCS Operations
  • More detailed VCS visualization
  • ...
SAMG Tech Support Team | 18 Dec 2009 | 0 comments

Here's some installation and upgrade information from our Tech Support team. Symantec strongly recommends the following best practices:

1. Read the 5.1 Late Breaking News Technotes:

2. Use the Symantec Operation Readiness Tool for 5.1 installation and upgrade preparation:

3. View the 5.1 instructional videos ...

Kimberley | 09 Jun 2009 | 0 comments

Here's a product release notice provided from Symantec Tech Support.

Products: Veritas Storage Foundation and High Availability Solutions 5.0 Release Update 1 (RU1) for SLES 11 Linux
OS Version: SLES 11
General Availability Date: 6/5/2009
Product Description:
The Veritas Storage Foundation 5.0 RU1 release is based on 5.0 MP3 RP2 and includes support for SuSE Linux Enterprise Server (SLES) 11. All issues in RU1 are cumulative since the 5.0 release. However, Veritas Storage Foundation for DB2, Veritas Storage Foundation for Oracle, and Veritas Storage Foundation Cluster File System RAC are not available in the Veritas Storage Foundation 5.0 RU1 release because Oracle and DB2 have not yet provided support for databases on SLES 11. Additionally, there is no support for Xen kernel on SLES11 in the RU1 release.

Veritas Storage Foundation and High Availability Solutions 5.0 RU1 for...

Kimberley | 01 May 2009 | 0 comments

In conjunction with Symantec Tech Support, we've started publishing a list of the monthly Tech Support 'Top Technotes' in the Storage Forums area. This is a compilation of the technotes that were most accessed by customers during the prior month. The list covers Storage Foundation Unix/Linux (including Volume Manager and File System), Storage Foundation Windows, and Storage Foundation Manager. Here's the Top Storage Technote April 2009 list. Visit the Technical Support site for full technotes, documentation and product downloads.

New Screencast Series
If you're looking for other ways to get updated product info, check out the available screencasts in the Connect Storage Videos section - these are hands-on product and feature demos created by Symantec's...

Karthikeyan Sundaram | 22 Apr 2009 | 1 comment

 Medicine for “TB”:

I bought a setup where 1000 and 1000 GB’s of data stored in a storage box. Users frequently access this box to store their project related data’s. We had an audit before 2 weeks and when we check for the space usage, we found 50 % of space is occupied by the SQL DB’s that are copied to this box in daily manner. I have informed DB Administrators regarding this issue and they explained me the clear setup.

Our corporation System uses MS SQL as database engine. As servers don’t have much space to store DB backups(to store one more backup copies), SQL maintenance plan is scheduled to run in mid night to backup the db’s to storage box and VERITAS backup is scheduled to run in the morning to backup the DB backup files from Storage box. DB backup files will be backed up to tapes and tapes will be sending to offshore locations in weekly manner. Suddenly I got a question -“What about the DB files that were...