Last week, I was fortunate enough to be hosting a two-day event on cloud infrastructure and how it is impacting the way we are doing business. Fortunate, I say, not least because I had the opportunity to actually listen to the diverse set of presentations rather than rushing around preparing my own!
During the quite interactive sessions, one theme that emerged quite strongly was the importance of information. I know, this sounds pretty glib - who would say that information wasn't important? However it was the ways in which information would become more important that intrigued me.
First off, in the past we have tended to focus more on the systems managing information, rather than the information itself. The reason, for example, that organisations have ended up with multiple 'views of the customer' is because they have multiple systems, each of which manages an overlapping subset of of customer information.
One might argue that cloud-based models are making...