Over the years, I've seen a fair few maturity models applied to systems managementand IT service delivery, a while back “organic IT”, then “utility computing” and more recently to private cloud computing. In general they allaspire to reach “level 4” within the following model:
- 1 - Unstructured or chaotic - a free-for-all in which anything goes
- 2 - Structured - a basic handle on what's going on but still on the back foot
- 3 - Managed - things are properly under control and co-oordinated
- 4 - Dynamic - the kind of agile, responsive management all aspire to
Now I don't want to question such models, as they are generally pretty good. However, not many of the organisations I have visited have anything approaching level 4, or if they do, it is in a few isolated areas of the organisation. All the same, IT and business goes on so clearly they must be doing something right.
Perhaps, however, we...