by Arnaud Taddei
Nigeria one week; Las Vegas the next. Two very contrasting trips spent talking to Service Providers, Communications Service Providers, and Telcos—but equally incisive in helping to understand what makes them tick. In fact, looking back over the 20 years I’ve been in the communications and technology business, I’ve met hundreds of CXOs from this industry and it’s given me privileged insight into what their pain is, what their problems are, and what keeps them up at night.
Let’s see if I’m right.
It’s clear that all three—Service Providers, Communications Service Providers, and Telcos (I’ll refer to Service Providers for brevity)—are driven to grow revenues. That’s a given, as is the demand to maximise customer ‘stickiness’. But they also know their brand reputation is at stake: one outage, one leak of confidential data, and they could be tomorrow’s Enron....