Symantec Connect

By just about every measurement, Symantec Connect is a huge success in enabling users to troubleshoot their issues, allowing users to network and exchange information and insight into how to maximize the strength of their Symantec products, but also in innovating in terms of a community solution. No other community from any other enterprise company provides their users with the breath of functionality in terms of forums, videos, idea exchange, article libraries… and all in one integrated space. That being said, the future of Symantec Connect’s success is outside of these protective walls. It’s in the vast ocean of Symantec-oriented discussions that are initiated every minute of every day on Twitter, Facebook, thousands of other forums, blogs, and links being shared between users.

For example, using a real-time listening platform, we can see that just in the past week, “Symantec” has been mentioned in:...

You may have already noticed our newest feature on Connect, Ideas.  The concept is simple, we are proving a place where the community can suggest ideas for new features in Symantec products, new products altogether or even ideas for how Symantec as a company could change.  You can even suggest ideas for Connect.  Once an idea is submitted, community members can vote that idea up or down.  The page defaults to list ideas that are "popular now" at the top of the list.  So as you vote you increase the visibility of various ideas.  Take a look and let us know what you think - in fact, submit some ideas for how we can improve Symantec Connect!  

The short video below will show you around ideas.

 Several of you probably already noticed the new features we launched this week in Connect.  If you didn't, check below for a quick recap of some of the highlights:

Read and Unread threads in the forum view.  If you've viewed a thread, then come back later and somebody else has added a comment since your last visit we've added a nifty blue dot telling you to take a look at the new content.  As an added bonus, if you click on the blue dot rather than the thread title you'll not only open the thread, but you will jump to the first unread post in the thread.  Very cool.  Similarly, the "solved" icon links to the solution in the thread.

Threaded & nested forums.  You can now reply directly to a comment and have your reply "inserted...

The “Trusted Advisor” designation is given to an elite group of Symantec Connect community members who voluntarily share their expertise and experience with the Symantec Connect Community. Trusted Advisors are identified in the community with a special badge and are the front line of support for community users. Trusted Advisors are not Symantec Corp. employees.

Nomination Procedure
To be eligible for consideration for Trusted Advisor status, users must have been part of the community for a minimum of 120 days. Exceptions must be approved by the Trusted Advisor committee. The user must be fully active within the community and be willing to accept the roles and responsibilities of a Trusted Advisor. Symantec employees are not eligible for Trusted Advisor status. Nominations for Trusted Advisor may be made by anyone by emailing the following information to leslie_miller@symantec.com....