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Symantec Connect

Showing posts tagged with Symantec Connect remove filter
SymAccount Issues
Kevin M. | 06 Feb 2012 | 5 comments

We're experiencing issues with the SymAccount authentication engine today.

Our engineers are working on a resolution to the problem.

Users can still browse, read, and search Connect without logging in.

Users who were logged in before the outage can still interact (post content and vote) with the community.

We'll update this post when the issue has been fully addressed.

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Connect Updates (19 Dec 2011)
Kevin M. | 20 Dec 2011 | 0 comments
  • Added an "Event Invitation Wizard" that gives creators of events (that are associated with a group) a tool to build -- and email -- HMTL invitations to members of their groups.
  • Fixed "Email Group Members" functionality to allow group admins to reach out, via email, to members of their groups.
  • Performance: Moved the loading of screencast help into ajax to lighten each page load.
  • Added a global footer menu to help users quickly find support and product resources.
  • Added global block to the top of the right column that includes links to popular Symantec.com resources.
  • Added bridge pages to offerings in Symantec's Small Business store.
  • Resolved an issue with the calendars in various parts of the site not rendering.
  • Fixed the rendering of the tool used to attach files to comments.
  • Updated Omniture tracking code.
  • Changed awarding of user points on profile completion to legacy users only.
  • Fixed...
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Connect Updates (07 Dec 2011)
Kevin M. | 08 Dec 2011 | 0 comments
  • Added code that emails a group manager when a member opts to leave their group. (If you manage a group, you can opt-in to these notifications by editing your group page and checking the "Notify me via email when a member leaves this group" checkbox under the "Group Owner Notification" heading near the top of the edit form.)
  • Standardized the pager links at bottom of forum list pages with pager links at bottom of other list pages (articles, downloads, ideas) on the site.
  • Refactored the taxonomy filters to leverage the SOLR engine for improved performance.
  • Removed a depreciated content type (promotions).
  • Fixed the non-functional "items per page" drop down on non-forum utility pages.
  • Fixed an issue that was allowing users without a positive points balance to place orders in the /rewards catalog.
  • Fixed an issue with unusual redirection that was happening when a user clicked links on another user...
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Connect Updates (28 Nov 2011)
Kevin M. | 28 Nov 2011 | 0 comments

General Enhancements:

  • Refactored image upload process to make including uploaded images in posts more intuitive.
  • Added functionality that will send an email to the appropriate Symantec Technical Support Engineer (TSE) when a forum post is flagged (by a Community Manager or a Trusted Advisor as being "escalated to support". In the past, these posts were simply posted to a list of issues that the TSEs could check at their leisure.
  • Fixed an issue with the image browser that was keeping it from displaying thumbnail images in the tool that helps users include images in their posts.
  • Fixed a database issue with some public posts that were displaying the private flag. Added code to prevent future occurrences.
  • Fixed an issue with the Screencast help files not having titles that users could click on to view the help video in question.
  • Removed the link to the deprecated group notifications screen on the user profile...
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Connect Updates (30 Aug 2011)
Kevin M. | 30 Aug 2011 | 8 comments
  • In an effort to display solvable problems in the "Can you solve these" list, we've added a new field to the forum submission form that asks the submitter if their submission is solvable or if it's simply informational.
  • Fixed an issue with user group admins not being able to add users to their groups.
  • Removed the right sidebar from blog edit pages to give bloggers a cleaner space to edit their posts.
  • Added description information to page meta to improve SEO.
  • Fixed an issue with links on group home pages opening in the image viewer.
  • Fixed an issue where switching to a different language would send the user to an unexpected target page.
  • Fixed an issue where links to public (but hidden) groups were showing up on the groups list pages.
  • Upgraded Forward module to 6.x-1.20 (Security update)
  • Added an "average time to solution" component to the Forums Report.
  • Added an index that the SymWise project can...
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Connect Updates (16 Aug 2011)
Kevin M. | 16 Aug 2011 | 0 comments
  • Resolved a problem with forum teaser text missing from the tool tips on forum listing pages.
  • Added "Filed under" section to group pages that are associated with a product.
  • Fixed an issue with abnormal dates (31 Dec 1969) on group home page activity feeds.
  • Updated code that renders dynamic page titles on "E-mail Members" and "Faces of " pages to be more intuitive. (Titles for both pages used to be "List".)
  • Made event registration a little easier by auto-filling the "phone number" field with the number stored in the user's profile.
  • Applied security update to Devel module.
  • Fixed a Javascript issue that was throwing errors on group listing pages and group pages without a group image.
  • Fixed a problem with the path to the Rewards CSS file.
  • Applied a patch to the notifications module to improve database query performance.
  • Fixed mis-categorized topics on the create and edit forms.
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Connect Updates: New Anti-Spam Functionality
Kevin M. | 12 Jul 2011 | 17 comments

We've just finished installing the Mollom* spam filtering module on the Connect Production server. Here's how it works:

  1. If a user submits legitimate content, it is scanned by the Mollom service and is allowed to post as normal.
  2. If a user submits content with a questionable word or phrase that the Mollom service is unsure of, the user is presented with a captcha challenge before content can be submitted.
  3. If a user submits content that the Mollom service flags as spam, the content is saved for an editor to review.

Here are a few things I like about this module:

  • Content submitted by users like Trusted Advisors and Employees is exempted and bypasses the Mollom scan.
  • Mollom catches spam *before* it's published and sent out via our notifications system.
  • It works with all languages.
  • If you can't read the visual captcha, you can listen to an audio version.
  • We can add our own words or phrases to...
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Connect Updates (06 Jul 2011)
Kevin M. | 06 Jul 2011 | 5 comments
  • Added an "Accredited" badge next to member's names who have been accredited by Symantec.
  • Added an "Accreditations" section to the user profile page. Users who have been accredited by Symantec now have a list of their accreditations displayed on this portion of their user profile.
  • Added the ability for User Group admins to bulk email their group members.
  • Refactored "Buzz Score" to more accurately identify popular trends and topics.
  • Implemented "Leave Group" functionality that allows members to easily leave the groups they've joined. (Group managers cannot leave a group until they've appointed a replacement manager.)
  • Re-enabled the "group photo" functionality on Group pages. Groups can once again upload a full-size photo that represents their group.
  • Group Admins can now see a detailed list of users who have registered to attend their events.
  • Group Members can now see an abbreviated list (username and signup time...
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Connect Updates (10 May 2011)
Kevin M. | 10 May 2011 | 0 comments
  • Added the ability to subscribe to Community and Symantec Blog email notifications. (User profile > notifications tab > tags subtab).
  • Removed the requirement for tagging blog posts with products.
  • Added the ability (for editors) to place targeted promotions on Symantec Blog pages.
  • Fixed an issue with group membership admin emails leading to an access denied page.
  • Added the ability for users to upload .rar and .7z file types.
  • Fixed an issue with date and time display where the timezone was displayed as an "e".
  • Removed the sidebar promos from the calendar at
  • /connect/calendar because they didn't fit.
  • Cleaned up the create forms by collapsing the poll attachment fieldset.
  • Fixed an issue where the registration system for group meetings (and other events) was allowing more people to register than the pre-determined limit.
  • Fixed an issue where URLs with a comment anchor (#comment-123456)...
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Connect Updates (29 Mar 2011)
Kevin M. | 29 Mar 2011 | 18 comments
  • Updated all nodes tagged with Wise Application Packaging and Wise Installation Development changing them to Wise Packaging.
  • Fixed an issue where group admins were not being redirected to the group member page after they clicked on a link in a membership request email.
  • Fixed broken "Add Members" link on group landing page.
  • Fixed text notification emails to handle encoded ampersand sign gracefully.
  • Fixed an issue with the status selector on the Known Issues content type.
  • Updated the Chaos tool suite to 6.x-1.8 (2010-Oct-29) - maintenance release.
  • Updated the Diff module to 6.x-2.1 (2010-Aug-12) - maintenance release.
  • Updated the Forward module to 6.x-1.19 (2010-Sep-17) - maintenance release.
  • Updated the Internationalization module to 6.x-1.9 (2011-Mar-14) - maintenance release.
  • Updated the jQuery UI module to 6.x-1.4 (2010-Sep-08) - maintenance release.
  • Updated the User Points module to 6....
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