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priley | 15 Sep 2009 | 0 comments

By just about every measurement, Symantec Connect is a huge success in enabling users to troubleshoot their issues, allowing users to network and exchange information and insight into how to maximize the strength of their Symantec products, but also in innovating in terms of a community solution. No other community from any other enterprise company provides their users with the breath of functionality in terms of forums, videos, idea exchange, article libraries… and all in one integrated space. That being said, the future of Symantec Connect’s success is outside of these protective walls. It’s in the vast ocean of Symantec-oriented discussions that are initiated every minute of every day on Twitter, Facebook, thousands of other forums, blogs, and links being shared between users.

For example, using a real-time listening platform, we can see that just in the past week, “Symantec” has been...

Hear4U | 20 May 2009 | 1 comment

It's not easy being green! 

In my last entry, I suggested I'd "elude" to this "green" a bit more.  Hopefully, you are all aware there are a number of technical support folks currently on the SEP community helping answer questions, creating articles that can solve many end-users problems (see here):

So, you may be asking what this has to do with "being green?"  Good question - the tech support staff has a green badge included with their profile, so you can always identify them on the community.

I'd like to ask you help make "being green" a bit easier by...