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New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Symantec Connect

Showing posts by LeslieMiller remove filter
LeslieMiller | 26 Aug 2009 | 64 comments

As you may have noticed, the rewards program catalog has seen some changes recently. We're excited to announce that you now have more options. Through the variety of gift cards offered (particularly Amazon.com) you can receive any of the items previously offered, and more!  And at the same rates.

The change was made strictly due to financial reasons. It's very expensive to ship items around the world. Often we found that we were paying 7 or 8 times the cost of the items just to ship them. Those are costs that are tough to justify, especially in these tough economic times. We had a couple of options:

  • Increase the cost of rewards across the board (which would have penalized all of our users).
  • Charge shipping back to the recipient (which would have penalized our non-US users).
  • Go to an electronic redemption model.

Hopefully, electronic redemption will work out for everyone. We will be adding more electronic...

LeslieMiller | 27 Mar 2009 | 5 comments

The “Trusted Advisor” designation is given to an elite group of Symantec Connect community members who voluntarily share their expertise and experience with the Symantec Connect Community. Trusted Advisors are identified in the community with a special badge and are the front line of support for community users. Trusted Advisors are not Symantec Corp. employees.

Nomination Procedure

To be eligible for consideration for Trusted Advisor status, users must have been part of the community for a minimum of 120 days. Exceptions must be approved by the Trusted Advisor committee. The user must be fully active within the community and be willing to accept the roles and responsibilities of a Trusted Advisor. Symantec employees are not eligible for Trusted Advisor status. Nominations for Trusted Advisor may be made by anyone by emailing the following information to leslie_miller@symantec.com....

LeslieMiller | 04 Mar 2009 | 7 comments

There have been a number of questions about what the little pieces of pie next to usernames mean. It is simply a quick, visual way for users to identify the lifetime contributions that different users have made to the site. Where possible, we have transferred over status from the Juice, STN and the Altiris Support Forums. (For example, STN users received 3 points for every post on the old site. Juice user points transferred straight across.) You can find out how you can earn points that contribute to your status here.