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Changes to Rewards Catalog
LeslieMiller | August 26th, 2009
60 comments

As you may have noticed, the rewards program catalog has seen some changes recently. We're excited to announce that you now have more options. Through the variety of gift cards offered (particularly Amazon.com) you can receive any of the items previously offered, and more!  And at the same rates.

The change was made strictly due to financial reasons. It's very expensive to ship items around the world. Often we found that we were paying 7 or 8 times the cost of the items just to ship them. Those are costs that are tough to justify, especially in these tough economic times. We had a couple of options:

  • Increase the cost of rewards across the board (which would have penalized all of our users).
  • Charge shipping back to the recipient (which would have penalized our non-US users).
  • Go to an electronic redemption model.

Hopefully, electronic redemption will work out for everyone. We will be adding more electronic...

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Tags: Symantec Connect, Inside Symantec, Symantec Connect
Announcement: New Rewards Point System
LeslieMiller | May 11th, 2009
45 comments

New Symantec Rewards Point Structure

We are excited to announce a new point structure for the Symantec Connect Rewards program. This new point structure is the result of feedback from you, the users.

No longer is there a maximum number of points that you can earn when you contribute to the community. And no longer will the community managers be responsible for determining the number of points you will receive per content item. Also, you’ll find that content that is of little value to the community is no longer given the same weight as valuable solutions and information.

Beginning today, Monday, 11 May, 2009, you will receive a baseline number of points for each contribution you make, and the community itself will determine the total number of points you will receive for your contribution. When another community member finds your content valuable, he or she can give it a “thumbs up” vote. Each thumbs up vote will add points to...

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Tags: Symantec Connect, Basics, Inside Symantec, Symantec Connect
What is a Trusted Advisor?
LeslieMiller | March 27th, 2009
3 comments

The “Trusted Advisor” designation is given to an elite group of Symantec Connect community members who voluntarily share their expertise and experience with the Symantec Connect Community. Trusted Advisors are identified in the community with a special badge and are the front line of support for community users. Trusted Advisors are not Symantec Corp. employees.

Nomination Procedure
To be eligible for consideration for Trusted Advisor status, users must have been part of the community for a minimum of 120 days. Exceptions must be approved by the Trusted Advisor committee. The user must be fully active within the community and be willing to accept the roles and responsibilities of a Trusted Advisor. Symantec employees are not eligible for Trusted Advisor status. Nominations for Trusted Advisor may be made by anyone by emailing the following information to leslie_miller@symantec.com....

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Tags: Symantec Connect, Basics, Inside Symantec, Symantec Connect
Get Your Piece of the Pie
LeslieMiller | March 4th, 2009
6 comments

There have been a number of questions about what the little pieces of pie next to usernames mean. It is simply a quick, visual way for users to identify the lifetime contributions that different users have made to the site. Where possible, we have transferred over status from the Juice, STN and the Altiris Support Forums. (For example, STN users received 3 points for every post on the old site. Juice user points transferred straight across.) You can find out how you can earn points that contribute to your status here.

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Tags: Symantec Connect, Basics, Inside Symantec, Symantec Connect