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Kevin | 06 Feb 2014 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 04 February 2014.

User Facing: Desktop

  • Added the ability to subscribe to email notifications for a target content type (article, blog, download ...) tagged with a target product (BackupExec, ServiceDesk, SecurityExpressions ...).
  • Added the ability to post to Connect in Turkish.
  • Fixed an issue with users in post-by-email groups not being able to unsubscribe to notification threads via the 'unsubscribe from this thread' hyperlink.
  • Fixed an issue with the display of special characters in posts submitted by users in post-by-email groups via the Outlook email client.
  • Fixed a blank subject line issue with notifications received by users in post-by-email groups when a solution is marked.

Admin Facing

  • Fixed an issue with code updating the updated dates on blog posts...
Kevin | 24 Jan 2014 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 21 January 2014.

User Facing: Desktop

  • Added the ability for blog admins to add short "Author Bios" to each post in their blog.
  • Added the ability for blog admins to add a "We Recommend" list of links to the sidebar of their blog pages.
  • Added the ability for blog admins to enable a page view counter on their blog pages.
  • Added a "Date published" parameter to the Omniture tracking code so managers could request reports based on when content was published.
  • Added a counter next to the Facebook "Share" widget.
  • Added the ability to browse blog posts by date.
  • Fixed a JavaScript issue that was disabling the "See solution" and the "permalink" links.
  • Fixed a message truncation issue that users of Outlook 2010 were seeing when they received full-thread notifications from...
LeslieMiller | 16 Jan 2014 | 27 comments

 

Marianne recently surpassed 2,500 solutions in the forums. In other words, she has solved more than 2,500 questions you have asked on the site.

Please join me in congratulating Marianne and thanking her for her expertise, her service, and her all-around awesomeness.

Screen Shot 2014-01-16 at 12.26.27 PM.png

 

Kevin | 08 Jan 2014 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 07 January 2014.

User Facing: Desktop

  • Added the ability for users to browse from one unread post post in their groups to the next (or previous) unread post in their groups. To see this feature in action, 1. Log in; 2. Choose "My Unread" under the Account menu; 3. Click a post title; 4. From the post click the "NEXT UNREAD" button. (See attached next-unread-in-groups.png)
  • Added the ability for bloggers to add subtitles to their blog posts.
  • Added the ability for blog administrators to add a list of recent blog posts to the right column of their blog pages.
  • Added the ability for blog administrators to add a Facebook Activity box to the right column of their blog pages. This activity box pulls updates from a targeted Facebook account and lists them on the relevant blog pages.
  • Removed the "Mark...
Kevin | 24 Dec 2013 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 24 December 2013.

User Facing: Desktop

  • Added the ability to browse from one post to the next in the "My Activity" context.
  • Modified workflow for forum posts to allow users to move their own posts from 'draft' state to 'published' state.
  • Fixed an issue related to attaching non-English polls to posts (of any language).
  • Added share counts to each of the social media widgets.
  • Added the ability for Blog admins to add a list of featured blog posts to their blog pages.
  • Changed the blog section to display -- and sort by -- posted date (instead of by updated date).
  • Migrated legacy posts from the SymIQ for Partners forum to two private groups on Connect: Enterprise Vault Technical Champions (EVTC) and NetBackup Technical Champions (NBUTC).
  • Cleaned up the "Full thread...
LeslieMiller | 19 Dec 2013 | 0 comments

Edited: This problem has now been resolved.

There is currently a known issue on Connect that is causing some groups to not appear on the site. We believe that we have isolated the problem and are currently working to restore access to these groups. Rest assured that there were no security threats with this action. In addition, we do not believe that any content in these groups will be lost. It is an internal server issue. We do not have an estimated time that these groups will be restored, but do not anticipate that it will be a long-term problem. We will update this blog when we do have a time to resolution.

If you have any questions, please feel free to contact Leslie Miller.

Kevin | 02 Dec 2013 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 26 November 2013.

User Facing: Desktop

  • Fixed an issue with forum discussions becoming private when they were associated with a group.

Admin Facing

  • Added the ability for blog administrators to display a list of featured authors.
  • Added the ability for blog administrators to display a list of related Symantec blogs.
  • Resolved an issue with private group content opening as public on the admin-facing edit form.
  • Resolved an issue with the reporting server that was keeping admins from getting results when submitting requests for extra large reports.

Performance Wins

  • Modified the analytics code that loads with Connect pages to be lighter and to load faster.

User Facing: Mobile

  • Removed the voting widgets from...
Kevin | 13 Nov 2013 | 3 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 12 November 2013.

User Facing: Desktop

  • Added a summary field to blogs so bloggers can summarize or introduce their blog post with a short synopsis that displays on list pages.
  • Modified the new "Was this helpful" widget to display the number of times an item has been marked as helpful.
  • Removed voting widgets from comments in forum sections of Connect.
  • Fixed an issue with the "STS Veritas Storage Foundation 6.0 for Unix" not displaying on the profiles of users who had earned it.
  • Modified the new App Center video framework to support clickable thumbnail images.
  • Fixed an issue with "Helpful" scores on individual submissions not matching the same scores on content list pages.

Admin Facing

  • Created a group management wizard...
LeslieMiller | 04 Nov 2013 | 0 comments

Last week we released the new "Was This Helpful" feature in all of the discussion forums on Symantec Connect. At that time we removed the requirement that users be authenticated to vote on all content across the site. However, in the past several days we have seen an unnatural number of unauthenticated users voting "thumbs down" on content across the site, even if those negative votes were not warranted. In fact many of the most useful and viewed content on the site began receiving thumbs down votes in large volume. Unauthenticated users were almost exclusively voting negatively on content. This troll-like behavior began to be a problem when we were unable to accurately reflect the value of content across the site. Because of this behavior, we have taken two steps:

1. We have reinstated the authentication requirement for users to "thumbs up" and "thumbs down" content across the site.

2. We will be removing the thumbs up and...

Kevin | 30 Oct 2013 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 29 October 2013.

User Facing: Desktop

  • Updated configuration to allow voting by anonymous users.
  • Changed voting process in forums to ask "Was this helpful?" to get a better idea of which posts are helping users with their problems.
  • Added the ability for contributors to add their Google+ ID to their user profile. This enables the display of user information in search results. Learn more here: http://www.google.com/insidesearch/features/author...
  • Added the ability to filter search results by post date.
  • Modified our workflow system to enable forum posters to save drafts of their not-quite-ready-for-prime-time posts.
  • Updated the...