Video Screencast Help

Symantec Connect

Showing posts in English
Kevin | 02 Dec 2013 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 26 November 2013.

User Facing: Desktop

  • Fixed an issue with forum discussions becoming private when they were associated with a group.

Admin Facing

  • Added the ability for blog administrators to display a list of featured authors.
  • Added the ability for blog administrators to display a list of related Symantec blogs.
  • Resolved an issue with private group content opening as public on the admin-facing edit form.
  • Resolved an issue with the reporting server that was keeping admins from getting results when submitting requests for extra large reports.

Performance Wins

  • Modified the analytics code that loads with Connect pages to be lighter and to load faster.

User Facing: Mobile

  • Removed the voting widgets from...
Kevin | 13 Nov 2013 | 3 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 12 November 2013.

User Facing: Desktop

  • Added a summary field to blogs so bloggers can summarize or introduce their blog post with a short synopsis that displays on list pages.
  • Modified the new "Was this helpful" widget to display the number of times an item has been marked as helpful.
  • Removed voting widgets from comments in forum sections of Connect.
  • Fixed an issue with the "STS Veritas Storage Foundation 6.0 for Unix" not displaying on the profiles of users who had earned it.
  • Modified the new App Center video framework to support clickable thumbnail images.
  • Fixed an issue with "Helpful" scores on individual submissions not matching the same scores on content list pages.

Admin Facing

  • Created a group management wizard...
LeslieMiller | 04 Nov 2013 | 0 comments

Last week we released the new "Was This Helpful" feature in all of the discussion forums on Symantec Connect. At that time we removed the requirement that users be authenticated to vote on all content across the site. However, in the past several days we have seen an unnatural number of unauthenticated users voting "thumbs down" on content across the site, even if those negative votes were not warranted. In fact many of the most useful and viewed content on the site began receiving thumbs down votes in large volume. Unauthenticated users were almost exclusively voting negatively on content. This troll-like behavior began to be a problem when we were unable to accurately reflect the value of content across the site. Because of this behavior, we have taken two steps:

1. We have reinstated the authentication requirement for users to "thumbs up" and "thumbs down" content across the site.

2. We will be removing the thumbs up and...

Kevin | 30 Oct 2013 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 29 October 2013.

User Facing: Desktop

  • Updated configuration to allow voting by anonymous users.
  • Changed voting process in forums to ask "Was this helpful?" to get a better idea of which posts are helping users with their problems.
  • Added the ability for contributors to add their Google+ ID to their user profile. This enables the display of user information in search results. Learn more here:
  • Added the ability to filter search results by post date.
  • Modified our workflow system to enable forum posters to save drafts of their not-quite-ready-for-prime-time posts.
  • Updated the...
LeslieMiller | 25 Oct 2013

Edited 11/4/2013: Edited to reflect that unauthenticated users cannot vote on content other than forums

Update: The change has been implemented today, October 30, 2013

Soon we will change the voting system on Connect. In the forums, we will change the current forum voting system to a system that allows both authenticated and nonauthenticated users to answer the question "Was this Helpful?" Voting in other areas of Connect (blog, articles, etc.) will stay the same and will be available only if you are logged in to Connect. Because of these changes, we will no longer award points for votes anywhere across the site. 

Contributions in some areas on Connect will now receive additional points to account for the loss of voting points. The new point values are listed below:

Create a new forum post 1 pt
Post a comment 1 pt
Comment is marked as a...
Kevin | 16 Oct 2013 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 15 October 2013.

User Facing: Desktop

  • Modified the email notification that goes out to subscribers when a forum is marked as solved to include the solution text in the notification email.
  • Fixed an issue of posts -- that have multiple votes -- showing 0 votes after cache rebuilds.
  • Added support for a new video framework that will allow interactive training videos to be hosted on Connect.
  • Fixed an issue with our authentication process that was causing a slight delay when users clicked on links (in email notifications) that took them to protected pages on Connect.
  • Deprecated the code that was built to distribute VIP tokens to developers. Developers can now get these tools by signing up at Symantec's Trialware site....
Kevin | 02 Oct 2013 | 0 comments

User Facing: Desktop

  • Modified code to support the new IT Trends area for Business Continuity.
  • Fixed an issue with the "Mobile Site" link in the footer that was taking users to the home page of the mobile site instead of taking them to the mobile version of the page they were viewing when they clicked the link.
  • Created a new forum for the Web product line.
  • Configured Connect so Security Response bloggers could upload large infographics.
  • Prepared the site for the Endpoint Management 7.5 launch by adding the 7.5 version number to applicable products and content submission forms.

Admin Facing

  • Added the ability for Group Super Admins to administer private events posted to any group.
  • Fixed an issue where content that admins posted to...
Kevin | 18 Sep 2013 | 1 comment

Updates deployed to the Connect production servers as a result of the code sprint that ended 17 September 2013.

User Facing: Desktop

  • Fixed an issue where the Search and the RSS Builder were returning a slightly different number of results from the same criteria.
  • Fixed an issue with blog posts that were hosting images with an ampersand (&) as part of the file name that was causing the image to not display in RSS feeds.

Admin Facing

  • Modified the system that imports user Certifications and Accreditations to allow for configurable email addresses. This gives us the ability to add or remove management who would like to be notified each time the import script completes.
  • Modified the group list (on the add/edit forms) to use a list box (when being...
CraigV | 10 Sep 2013 | 1 comment

There's nothing worse than having a forum query with little information provided. It means extra time taken to ask questions of the OP in order to crack open the required information in order to begin the troubleshooting process.

The easiest way around this is to tag the forum query correctly...and in doing so, you provide as much information as possible. This in itself is really easy to do, and taking the time when creating the query by providing the correct tags will save a lot of effort in trying to decipher the background information.

Information that should be selected must include:

1. Operating system on which product is running - self-explanatory!

2. Select one product (Required) - This is going to tell forumites what product you're using. But more importantly, selecting the version of the product, ie. Backup Exec 2012, is going to ensure that if you don't mention this bit of information in the initial...

Kevin | 04 Sep 2013 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 03 September 2013.

User Facing: Desktop

  • Changed the Quick Search in the Help Center to look for titles that "contain" a search term instead of titles that "begin with" a search term. This enhancement should make the Quick Search more useful to users.
  • Fixed a label in the Subscriptions UI that was listing one of the subscription types as, "not available".
  • Fixed a transient problem in forum list pages where the "I need a solution" text was displaying inline with the forum teaser text.
  • Fixed the sort order of blog names on the RSS-Builder.

Admin Facing

  • Created a new report that can be used to monitor voting...