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Kevin | 21 Feb 2011 | 0 comments
  • Improved the look and feel of the user profile pages.
  • Added the ability for users to fiter content on their own profile page by the "Published/Unpublished" state. This will give users the ability to manage their unpublished content from this feed rather than the soon-to-be retired "Workspace".
  • Fixed a caching issue that was preventing the "Listings per page" feature from working properly.
  • Fixed a caching issue that was keeping user stats from updating on the user profile pages.
  • Improved the "Move discussion" functionality so it checks to see if the comment creator was subscribed to the original thread. If they were subscribed, they are automatically subscribed to the new thread that is created when their comment is moved.
  • Improved server performance by changing the way we save and store error messages (out with the database, in with the flat files).
  • Fixed a caching issue that was...
Kevin | 14 Feb 2011 | 0 comments
  • Profiled code used to log users into Connect and improved performance. Average log in time went from ~30 seconds to less than 5 seconds.
  • Profiled and improved code behind user profile edits and additions. User > Edit > Save used to take ~30 seconds and now takes less than 5 seconds.
  • Launched new "Managed Security Services Blog" at
  • Fixed an issue with PHP warnings being included in some notification emails.
  • Fixed an issue with Omniture tracking code (om.content_title meta tag) missing from pages.
Kevin | 07 Feb 2011 | 5 comments
  • Improved load time on Group pages from ~22 seconds to ~1 second.
  • Fixed an issue that was making private posts public when editors modified the posts and did not explicitly uncheck the "public" checkbox.
  • Reformatted the activity feed on Group pages to match activity feeds on the rest of Connect.
  • Fixed a formatting issue with event items on the Groups page activity feed.
  • Fixed the "wait" animation on the Groups page activity feed.
  • Fixed the group subscription form wizard (admins only) to allow additional fields.
  • Resolved an issue with the home page activity feed where deep links to comments in forum threads were not linked properly.
  • Changed Activity and Profile labels on the user profile page to make more sense. The "Activity" menu item now reads "Profile" and links to your user profile. The "Profile" menu item now reads "Edit" and links to the edit form where you edit your profile information.
  • Changed...
Kevin | 31 Jan 2011 | 3 comments
  • Added the ability to filter search results by their "Solved" or "Unsolved" status.
  • Added a feature that will give admins, editors and trusted advisors the ability to create a new discussion thread from an off-topic comment.
  • Added a "Block Reason" field to the user profile so editors can track why a user was blocked.
  • Created a report that compares a .csv list of email addresses against the Connect user list to check for overlap.
  • Fixed an issue where month names on blog pages were showing up in the wrong language.
  • Addressed an issue with "Automatic alias" checkbox not staying checked.
  • Fixed an issue where videos tagged to appear in the "screencast help" section of the site were not appearing.
  • Tweaked special character handling in node bodies so "MS Word" style quotes will render properly.
  • Eliminated locked forum threads from the "can you solve...
Kevin | 24 Jan 2011 | 0 comments
  • Released new Known Issues utility to the Backup and Archiving community (This was the #1 pain point identified by users in Connect's "Ideas" area: This feature is currently in a "Pilot" phase and is only available in the Backup and Archiving Community:
  • Implemented a rewritten - more robust - SymAccount module.
  • Added a new menu item to facilitate UI language switching.
  • Changed the layout for Community "Stats" on the home page to make room for more categories (old layout was horizontal, new layout is vertical).
  • Fixed issue with Notifications weekly digest emails...
Kevin | 18 Jan 2011 | 0 comments
  • Resolved the issue of users not being able to log in via SymAccount.
  • Migrated PGP blog posts from to Connect.
  • Changed permissions so only Site Admins can now post videos to the "Screencast Help" section of Connect.
  • Fixed the "Recently Solved" lists that were not displaying any items.
  • Created a group subscription membership vetting form for the Symantec Compliance Product Group
  • Added a report for node/comment statistics per Community/Utility.
Kevin | 18 Jan 2011 | 15 comments

Maintenance is scheduled to take place on Symantec's SymAccount authentication service for 12 hours* Saturday, January 22 beginning at 7:30 AM PST**.

Symantec's Connect community uses the SymAccount service to authenticate users to the community.

During this time,

  • Anonymous users will be able to browse and search Connect content as usual.
  • Users who logged in before the outage will remain authenticated and will be able to browse, search, and post content as usual.
  • Users attempting to log in during the outage will be denied.
  • Users attempting to set up a new account during the outage will be denied.

The SymAccount team is upgrading to a new infrastructure that should speed up the log in process significantly.

* We expect the upgrade to take less time than is allotted but, as is the case with all upgrades, issues may arise that could cause this outage to be longer than scheduled. If issues are encountered...

Kevin | 17 Dec 2010 | 0 comments
  • Addressed an issue in the event registration system where group admins were able to change the details of their event but the new details were not included on status and reminder emails.
  • Addressed an issue where group admins of gated groups were getting empty email notifications when users requested membership to their group.
Kevin | 10 Dec 2010 | 0 comments
  • Added code to the "Contact Us" form that will detect when a computer (spam bot) is filling out the form and will reject the submission.
  • Added a "Userpoints audit tool" to help us troubleshoot the balances on the "Top Contributors" block.
  • Added code that hides private nodes from the "solve this" list.
  • Added an "Author" subtab to the Notifications tab on user profile pages to allow users to manage their subscriptions to authors.
  • Fixed an issue where admins and editors were unable to change the community and product of an existing node to move it to a new (correct) community.
  • Hid the point totals on the Trusted Advisors tab of the Top contributors block.
  • Added translation links to all content types so users could navigate between translated versions of the same article.
  • Resolved issue with images being served via http to authenticted (https) users.
  • Resolved...
Hear4U | 15 Nov 2010 | 6 comments

In the new hit movie The Social Network, Jesse Eisenberg plays Facebook founder Mark Zuckerberg, a Harvard student who will stop at nothing to create the first comprehensive, global online social network. Ironically, in the process of making 500 million “friends,” Zuckerberg loses those who are closest to him, sacrificing them to ambition, greed and runaway ego. The moral of the story? When it comes to social networking, know who your true friends really are — or risk paying a terrible price.

At Symantec, we recognize the growing power and utility of social media such as Facebook, LinkedIn, Plaxo and others for both personal and business use. We also understand the risks associated with careless participation, and ask that all employees engage in best practices to enable us to sidestep fraud, identity theft, malware and computer viruses.

While some of the challenges that social media, networking and collaboration sites present are more...