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Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

Symantec Connect

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Kevin | 18 Jan 2011 | 15 comments

Maintenance is scheduled to take place on Symantec's SymAccount authentication service for 12 hours* Saturday, January 22 beginning at 7:30 AM PST**.

Symantec's Connect community uses the SymAccount service to authenticate users to the community.

During this time,

  • Anonymous users will be able to browse and search Connect content as usual.
  • Users who logged in before the outage will remain authenticated and will be able to browse, search, and post content as usual.
  • Users attempting to log in during the outage will be denied.
  • Users attempting to set up a new account during the outage will be denied.

The SymAccount team is upgrading to a new infrastructure that should speed up the log in process significantly.

* We expect the upgrade to take less time than is allotted but, as is the case with all upgrades, issues may arise that could cause this outage to be longer than scheduled. If issues are encountered...

Kevin | 17 Dec 2010 | 0 comments
  • Addressed an issue in the event registration system where group admins were able to change the details of their event but the new details were not included on status and reminder emails.
  • Addressed an issue where group admins of gated groups were getting empty email notifications when users requested membership to their group.
Kevin | 10 Dec 2010 | 0 comments
  • Added code to the "Contact Us" form that will detect when a computer (spam bot) is filling out the form and will reject the submission.
  • Added a "Userpoints audit tool" to help us troubleshoot the balances on the "Top Contributors" block.
  • Added code that hides private nodes from the "solve this" list.
  • Added an "Author" subtab to the Notifications tab on user profile pages to allow users to manage their subscriptions to authors.
  • Fixed an issue where admins and editors were unable to change the community and product of an existing node to move it to a new (correct) community.
  • Hid the point totals on the Trusted Advisors tab of the Top contributors block.
  • Added translation links to all content types so users could navigate between translated versions of the same article.
  • Resolved issue with images being served via http to authenticted (https) users.
  • Resolved...
Hear4U | 15 Nov 2010 | 6 comments


In the new hit movie The Social Network, Jesse Eisenberg plays Facebook founder Mark Zuckerberg, a Harvard student who will stop at nothing to create the first comprehensive, global online social network. Ironically, in the process of making 500 million “friends,” Zuckerberg loses those who are closest to him, sacrificing them to ambition, greed and runaway ego. The moral of the story? When it comes to social networking, know who your true friends really are — or risk paying a terrible price.

At Symantec, we recognize the growing power and utility of social media such as Facebook, LinkedIn, Plaxo and others for both personal and business use. We also understand the risks associated with careless participation, and ask that all employees engage in best practices to enable us to sidestep fraud, identity theft, malware and computer viruses.

While some of the challenges that social media, networking and collaboration sites...

.peter | 08 Sep 2010 | 119 comments

As mentioned earlier, we've been hard at work on a redesigned Symantec Connect.  You are now looking at the finished product.  We had four main goals for this new design:

  1. Simplify navigation
  2. Improve search
  3. Clean up distractions
  4. Help new users understand how the site works

Along the way we fixed dozens of bugs and make other smaller enhancements.  As always, this isn't the end of the road - we continue to make adjustments to Connect every week based on your feedback.  The video below will give you a quick overview of what's new.  We hope you like it.

Symantec single video player.
.peter | 10 Aug 2010 | 61 comments

After reaching the ripe old age of 18 months Connect is due for a refresh.  In the next few weeks we will begin rolling out a completely redesigned community website.  We’ve come a long way since the original Connect site launched in March 2009.  In that 18 month period we’ve basically doubled in size and are can now boast more than:

  • 3.5 Million monthly page views
  • 190,000 registered members
  • 500,000 discussions, articles, and comments

For this redesign we carefully analyzed traffic patterns on the site, conducted in depth focus groups, and consulted several celebrity astrologers.  We are very excited about what we came up with.  Here’s a sneak peek of what we wanted to improve and how we are doing it:


In our focus group studies it was clear that the relationship between “Communities” (Backup, Security, etc) and the content types under...

Steve Morton | 30 Jul 2010 | 3 comments

What do you do if your computer freezes and restarting just won’t do the trick? Or if you click on a link that ends up being malicious? What if your hard drive crashes and none of your files are where they should be? If you’re anything like me—you call on your systems administrator who comes in to save the day.

Most administrators do much more than handle support-related requests. They keep entire data centers up and running, they recover and protect valuable customer data and keep systems up to date so that they are safe from malicious attacks and other causes of downtime. They manage an ever-increasing amount of data and storage resources that keeps growing and growing. They wear sweatshirts to work in July because of the cool environments in which they are forced to work.

Now think of where you and your business would be without good systems administrators. Valuable time, resources and frustration would be expended trying to resolve issues and...

Kimberley | 29 Jul 2010 | 10 comments

Wishing all of the admins out there a Happy System <Storage, Server, DBA> Admin Day from the Symantec Connect community team!!!! May your day be full of smoothly-running machines, fine-tuned software, and everyone in your office taking you out for lunch and generally appreciating your fabulousness.

Last year, we asked all of you for your best admin stories/nightmares. You really are a put-upon bunch - our condolences. We had so much fun reading them that we're doing the same thing this year. So, in appreciation for all the last-minute, late-night projects (not to mention the incomprehensible requests) that you've survived in the past year,  tell us about your biggest meltdown, how you saved the day on a project, or send us a photo of your wildest wiring job in the comments below. We'll give 3 of you a passel of extra reward points based on...

ohzone - CherylPeterson | 17 Jun 2010 | 9 comments

Being part of the User Group experience doesn't require a secret handshake, or any sort of painful or humiliating initiation. I infiltrated a meeting of the Salt Lake Endpoint Management User Group the other day and I had a pretty good time. I signed in, got my name tag (still virtually incognito because it didn't say "Ohzone" on it) and wandered over to the breakfast spread.

OK, maybe it wasn't a trip to Disneyland, but there were some pretty helpful demonstrations by other Symantec product users with time to discuss individual experiences and needs. There were Symantec product people on hand to answer questions.

Tracy McGee is demonstrating a basic Workflow design - even I understood this project!

Matt Meservey, from Symantec, discusses upcoming plans for Workflow.


Ctrox | 02 Jun 2010 | 0 comments

The May issue of The Confident SMB is now available, containing exclusive interviews with SMB customers and Symantec partners, features on how to select the right technology provider and do more with less. 
The latest issue of The Confident SMB showcases a cover story interview with Chad Kalmes, IT director of MobiTV, Inc. With its award-winning Managed Services Platform, MobiTV, Inc. offers a disruptive technology that is revolutionizing the ways in which television, videos, and music services are consumed. And with the help of Symantec Partner Blue Chip Tek, Kalmes and his team have leveraged a number of Symantec solutions that are enabling the business.
Partner Case Study -...