Video Screencast Help
Symantec Connect
Showing posts in English
Kevin | 21 May 2010 | 4 comments

Hello team,

Automatic thread locking is now live on Connect:

Rules for locking a thread:

  • A thread will be locked if it has not been replied to in 6 months (six months from the last comment).
  • A thread will be locked if it has been marked as solved and has not been replied to in 1 month (1 month from the last comment).
  • A thread with no replies will stay open indefinitely.

Messages to be displayed at the end of the thread (where comment box normally appears): "This discussion has been locked because [there have been no replies in six months] or [the thread has been solved and there have been no replies in 1 month]. Please start a new discussion." This message should only be visible if the user has rights to comment (they are an authenticated user).


Kevin | 12 May 2010 | 1 comment

Hello team,

Here are a few Connect tasks we've completed recently:

  • Module Update:

    Applied a security update, v6.x-1.2, to the Private Message module.

  • Feed Fix:

    Fixed an issue where some of the usernames in the "Connect Feed" weren't hyperlinked to their respective user profiles.

  • Ideas Fix:

    Discovered and fixed an issue where the status of an Idea was able to be updated but not reset to the default "set status".

  • Events Fix:

    Users reported that they were not able to set the time when they submitted a new Event. This is now fixed.


Kimberley | 11 May 2010 | 5 comments

Video and screencast recordings are a great way to share information with the rest of the community. Here are some best practices, tips, tricks and guidelines for how to export your video files so that we can get them up on Symantec Connect quickly for you. For those of you who are already creating screencasts, please share your best tips and tricks in the comments below, too.

Start with a Script

  • Write out your script in advance, with major demo areas emphasized, as well as and intro and conclusion.
  • Practice running through the script several times. Make sure to practice moving the mouse in smooth motions, and not to move it unnecessarily while recording.

Set Up Your Computer for Recording

  • Please use a microphone for best audio quality. Don’t turn it all the way up to full volume as you can get reverberation.
  • Clean up your computer desktop so that files or personal backgrounds that you may not want to share...
Kevin | 15 Apr 2010 | 6 comments

Hello again team,

It's been a busy week for the Connect dev team ;) Here are a few Connect tasks we've completed this week:

  • UI Tweaks:

    We realized that once you filtered blog posts by author, there was no way to 'undo' the filter. This has been fixed.

  • Performance

    - Removed some one-time use code to minimize the memory footprint.
    - Changed the way we load seldom-used code so memory is freed up for other tasks.
    - Shifted some of our code to leverage the Java engine on the search server.
    - Re-factored database queries behind Connect and community feeds and feeds at the bottom of community overview pages.

  • More Calendars:

    Added calendar views to event lists site-wide.

  • Script Magic:

    - Added a script that automatically refreshes items featured in the "popular" lists.
    - Added a script that removes...

Kevin | 13 Apr 2010 | 3 comments

Hello team,

Here are a few Connect tasks we've completed recently:

  • New Secret Sauce:

    Re-factored the scoring algorithm that determines what posts show up as "popular".

  • New Calendar View:

    Added a calendar view to the activity feed. When you visit a group page and adjust the content filter to show only events, you'll get them all organized in a calendar view.

  • Localization:

    Added a "translations available" link to the blog pages.

  • Bug Fix:

    Fixed an error that caused a white screen when a comment was deleted.

  • Analytics:

    Added code to track feedback submissions.

  • Nodequeue Update:

    Updated the Nodequeue module v6.x-2.9 (2010-Mar-16). Release notes:

LeslieMiller | 31 Mar 2010 | 64 comments

Get the highlights of what is happening around the Symantec community delivered right to your inbox. Sign up for the Connect Newsletter where we’ll feature popular articles and other content. Plus, you’ll get an update on your Connect Rewards balance.

We’re conscious that the volume in your e-mail box can become a bit overwhelming. That’s why the newsletter will appear in your email box only once a month (unless in the future you tell us you want it more.) And you can make sure your newsletter contains information you’re interested in receiving. Connect is divided into different communities, and so are the newsletters. To customize your newsletter to meet your particular interests, you can visit your Symantec Connect user profile and click “Newsletters.” Then, click the newsletters you’re interested in getting. (Each community sends a newsletter approximately one time a month.)

Kevin | 30 Mar 2010 | 0 comments

Hi all, Here are a few of the tasks we've completed on Connect in the past week:

  • Drupal Core Update:

    Updated Drupal core to version 6.16. This also fixes a multiple security issues described in DRUPAL-SA-CORE-2010-001.

  • Notifications Bug Fix:

    Users with no subscriptions were reporting a White Screen of Death (WSOD) when they went to their profile page, clicked the Notifications tab and then clicked the groups tab. This bug has been squashed.

  • Search Code Update:

    Updated Apache Solr Search Integration to 6.x-1.0 (2010-Mar-03). Release notes:

  • Checkbox Validate Code Update:

    Updated Checkbox Validate to 6.x-2.1 (2010-Mar-...

Kevin | 24 Mar 2010 | 0 comments

Hi all,

Here's a list of the new stuff we've added to Connect this week*:

  • Comment Notifications:

    If a user gets carried away with their reply to a forum post and submits pages and pages of solutions to a problem, only the first paragraph will be emailed to subscribers.

  • New Algorithm for What's Popular:

    We've just implemented some new math that should make the "popular" items that surface to the top of list pages more meaningful. We've added a "degrade" aspect to the formula so those items that were wildly popular a year ago will slowly fade from memory -- like real life.

  • Filter by Solved in Search Results:

    You can now filter search results by those items that have been marked solved (or unsolved).

  • Filter by Blog Author:

    If you're reading blog posts, you can now filter them (using a dropdown...

Kevin | 15 Mar 2010 | 1 comment

Hi all, here's some of what we've been up to in the last week:

  • Rich Text Editor Upgrade:
    We've upgraded to the CKEditor ( rich-text editor -- advantages include:
    • Smaller, faster-loading codebase.
    • "Paste from Word" button that allows you to paste content directly from Word. CKEditor strips the extraneous Word tags that have a tendency to display on Connect pages.
    • Customized spell checker that includes terms like "Symantec" and "Altiris".
    • New "quote" button that wraps text in <blockquote> tags.
    • Support for graphical emoticons.
    • "Insert Teaser Break" button that lets you control where the break for the RSS teaser is applied.
  • Performance Improvement:
LeslieMiller | 11 Mar 2010 | 14 comments

Last week we hosted the Endpoint Management and Virtualization Trusted Advisor Retreat. We had a fabulous time. And met some really great people.

We began with a great dinner at a local restaurant where we ate good food and had fun getting to know one another and laughing. The next morning we woke up nice and early and left the beautiful Grand America hotel and traveled to the Symantec offices in Lindon, UT.

Peter McKellar shared interesting statistics about Connect and then presented the roadmap for the future for the site. The Trusted Advisors shared their opinions and ideas on how to improve the site. For example, we discussed how to refine the creation process on the site, how to streamline the graphics on the site, expanding the Trusted Advisor permissions, and streamline the ability to moderate the site.

Then Leslie Miller reviewed the Trusted Advisor program itself. Did you know that Trusted Advisors make up .009%  of the membership of Connect, but...