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Kevin | 13 Apr 2010 | 3 comments

Hello team,

Here are a few Connect tasks we've completed recently:

  • New Secret Sauce:

    Re-factored the scoring algorithm that determines what posts show up as "popular".

  • New Calendar View:

    Added a calendar view to the activity feed. When you visit a group page and adjust the content filter to show only events, you'll get them all organized in a calendar view.

  • Localization:

    Added a "translations available" link to the blog pages.

  • Bug Fix:

    Fixed an error that caused a white screen when a comment was deleted.

  • Analytics:

    Added code to track feedback submissions.

  • Nodequeue Update:

    Updated the Nodequeue module v6.x-2.9 (2010-Mar-16). Release notes:

LeslieMiller | 31 Mar 2010 | 64 comments

Get the highlights of what is happening around the Symantec community delivered right to your inbox. Sign up for the Connect Newsletter where we’ll feature popular articles and other content. Plus, you’ll get an update on your Connect Rewards balance.

We’re conscious that the volume in your e-mail box can become a bit overwhelming. That’s why the newsletter will appear in your email box only once a month (unless in the future you tell us you want it more.) And you can make sure your newsletter contains information you’re interested in receiving. Connect is divided into different communities, and so are the newsletters. To customize your newsletter to meet your particular interests, you can visit your Symantec Connect user profile and click “Newsletters.” Then, click the newsletters you’re interested in getting. (Each community sends a newsletter approximately one time a month.)

Kevin | 30 Mar 2010 | 0 comments

Hi all, Here are a few of the tasks we've completed on Connect in the past week:

  • Drupal Core Update:

    Updated Drupal core to version 6.16. This also fixes a multiple security issues described in DRUPAL-SA-CORE-2010-001.

  • Notifications Bug Fix:

    Users with no subscriptions were reporting a White Screen of Death (WSOD) when they went to their profile page, clicked the Notifications tab and then clicked the groups tab. This bug has been squashed.

  • Search Code Update:

    Updated Apache Solr Search Integration to 6.x-1.0 (2010-Mar-03). Release notes:

  • Checkbox Validate Code Update:

    Updated Checkbox Validate to 6.x-2.1 (2010-Mar-...

Kevin | 24 Mar 2010 | 0 comments

Hi all,

Here's a list of the new stuff we've added to Connect this week*:

  • Comment Notifications:

    If a user gets carried away with their reply to a forum post and submits pages and pages of solutions to a problem, only the first paragraph will be emailed to subscribers.

  • New Algorithm for What's Popular:

    We've just implemented some new math that should make the "popular" items that surface to the top of list pages more meaningful. We've added a "degrade" aspect to the formula so those items that were wildly popular a year ago will slowly fade from memory -- like real life.

  • Filter by Solved in Search Results:

    You can now filter search results by those items that have been marked solved (or unsolved).

  • Filter by Blog Author:

    If you're reading blog posts, you can now filter them (using a dropdown...

Kevin | 15 Mar 2010 | 1 comment

Hi all, here's some of what we've been up to in the last week:

  • Rich Text Editor Upgrade:
    We've upgraded to the CKEditor ( rich-text editor -- advantages include:
    • Smaller, faster-loading codebase.
    • "Paste from Word" button that allows you to paste content directly from Word. CKEditor strips the extraneous Word tags that have a tendency to display on Connect pages.
    • Customized spell checker that includes terms like "Symantec" and "Altiris".
    • New "quote" button that wraps text in <blockquote> tags.
    • Support for graphical emoticons.
    • "Insert Teaser Break" button that lets you control where the break for the RSS teaser is applied.
  • Performance Improvement:
LeslieMiller | 11 Mar 2010 | 14 comments

Last week we hosted the Endpoint Management and Virtualization Trusted Advisor Retreat. We had a fabulous time. And met some really great people.

We began with a great dinner at a local restaurant where we ate good food and had fun getting to know one another and laughing. The next morning we woke up nice and early and left the beautiful Grand America hotel and traveled to the Symantec offices in Lindon, UT.

Peter McKellar shared interesting statistics about Connect and then presented the roadmap for the future for the site. The Trusted Advisors shared their opinions and ideas on how to improve the site. For example, we discussed how to refine the creation process on the site, how to streamline the graphics on the site, expanding the Trusted Advisor permissions, and streamline the ability to moderate the site.

Then Leslie Miller reviewed the Trusted Advisor program itself. Did you know that Trusted Advisors make up .009%  of the membership of Connect, but...

Kevin | 11 Mar 2010 | 3 comments

Hi all, Here are a few of the tunes and tweaks we've been working on in the past week:

  • Based on some feedback we received from the Trusted Advisors at the recent Endpoint Management Advisor Summit, we've changed the order of the Topic selection area of the content submission form. Apparantly a lot of the "drive by" posters were marking the first possible checkbox in order to quickly submit their question to the forums. Unfortunately, the first option was Events => Vision.
  • We added a new "Newsletters" tab to the top of user profile pages. This tab allows users to register formal newsletter emails from various Connect communities.
  • We added the Varnish HTTP Accellerator ( to our servers in our never ending quest to keep the site...
Kevin | 04 Mar 2010 | 0 comments

Hi all, The following changes have been made to the Connect production instance:

  • We've run a script that eliminated the duplicate words from the Tag Clouds in the Blogs area.
  • We're now pulling data (like mailing address) from SymAccount and storing it in Connect in an effort to make pre-qualifying group membership more efficient. (This is personal data and is only viewable by Site Admins).
  • Updated code that FTPs user role info to Omniture.
  • We've added a tool to help identify broken links in the Developer API documentation.
  • Added a style definition for text enclosed in <blockquote></blockquote> tags.
  • Added the ability to create group-type specific (or group-specific) membership forms in an effort to collect information from prospective group members and make better decisions regarding their group membership.
  • Added the MailChimp module. It will be the engine we use for...
Kevin | 04 Mar 2010 | 0 comments

Hi all, We made a few updates to Connect over the weekend. Here's the rundown:

  • Attachments (like screen captures and log files) can now be attached to forum posts and replies to forum posts.
  • Downloads are no longer required to have attachments. They may now link to a download hosted at another location.
  • If you filter a blog by an Author or by a Language, the filter label is now added to the blog title. For example: "Security Response: Showing posts by Ollie Whitehouse"
  • If a file is attached to a private node, only users with access to the node will be able to access the file. (If someone emails the URL of an attachment to an associate, the associate will not be able to open the URL).
  • Restricted the rights of users managing Signups (usually RSVPs for User Group meetings). Users are now limited to managing their own signups (those they created) instead of all singups on the site.
  • Added a script...
LeslieMiller | 02 Mar 2010 | 9 comments

We've been impressed with the amount of Connect users who have willingly shared their Rewards points to help those who have been affected by the earthquake in Haiti.

Now, with the massive earthquake in Chile, there are a whole new group of people who are in need of your help. Contributions made to the United Way Worldwide Disaster Fund will go to the areas where they are most needed. Including both Haiti and Chile. Simply redeem your Connect Rewards points for the United Way donation, and your donation will go to the United Way Worldwide Disaster Relief Fund. Gifts to the Fund support long-term recovery efforts to rebuild lives and infrastructure devastated by disaster and to address educational, financial and health-related challenges.

In addition, Connect will match whatever our users donate through Symantec Connect Rewards Points* so your contribution really is worth double.

To help, redeem here.