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Kevin | 12 Jul 2011 | 17 comments

We've just finished installing the Mollom* spam filtering module on the Connect Production server. Here's how it works:

  1. If a user submits legitimate content, it is scanned by the Mollom service and is allowed to post as normal.
  2. If a user submits content with a questionable word or phrase that the Mollom service is unsure of, the user is presented with a captcha challenge before content can be submitted.
  3. If a user submits content that the Mollom service flags as spam, the content is saved for an editor to review.

Here are a few things I like about this module:

  • Content submitted by users like Trusted Advisors and Employees is exempted and bypasses the Mollom scan.
  • Mollom catches spam *before* it's published and sent out via our notifications system.
  • It works with all languages.
  • If you can't read the visual captcha, you can listen to an audio version.
  • We can add our own words or phrases to...
khoi | 08 Jul 2011 | 0 comments

Summertime! That means sunshine, travel…and additional data threats to your smartphone. What’s that? You don’t consider mobile security risks and summertime as going hand in hand? Well, consider this: As you and your employees take some well-deserved time off, will you be taking smartphones with you? Of course you will. And chances are you will be accessing corporate data. In fact, a recent Symantec survey on security habits of mobile device users revealed that 62 percent of corporate smartphone users access sensitive corporate information while on vacation, and 81 percent will at least be checking their business email accounts.

With a variety of looming threats, from unsecured networks to malicious apps, corporate smartphone users should carefully consider what they can do to make sure a vacation from the office doesn’t turn into a vacation from security. The following best practices will help you keep mobile devices secure.

  • Use the...
Kevin | 06 Jul 2011 | 5 comments
  • Added an "Accredited" badge next to member's names who have been accredited by Symantec.
  • Added an "Accreditations" section to the user profile page. Users who have been accredited by Symantec now have a list of their accreditations displayed on this portion of their user profile.
  • Added the ability for User Group admins to bulk email their group members.
  • Refactored "Buzz Score" to more accurately identify popular trends and topics.
  • Implemented "Leave Group" functionality that allows members to easily leave the groups they've joined. (Group managers cannot leave a group until they've appointed a replacement manager.)
  • Re-enabled the "group photo" functionality on Group pages. Groups can once again upload a full-size photo that represents their group.
  • Group Admins can now see a detailed list of users who have registered to attend their events.
  • Group Members can now see an abbreviated list (username and signup time...
Kevin | 21 Jun 2011 | 14 comments
  • Added a tool that gives Trusted Advisors the ability to block spammer accounts.
  • Added a tool that gives Trusted Advisors the ability to unpublish a targeted user's spam content in bulk.
  • Enabled the "move this comment to a discussion of its own" to content types other than forum discussions. Now, if a user posts a support question to a blog post, the comment can be moved to the appropriate support forum.
  • Removed the "Recently Updated" sort option from forum list pages.
  • Added a "Recent Activity" sort option (as the default) to forum list pages. This option displays both new discussions and new comments to existing discussions sorted by date and time.
  • Fixed "Product(s)" info on Known Issues to display product tags instead of community tag.
  • Fixed an issue where the list of "Can you solve these" forum discussions was truncated and did not show a complete list of unsolved...
Kevin | 07 Jun 2011 | 0 comments
  • Added context-aware "Can you solve these" lists to each forum.
  • Added "Date Joined" field to group member lists.
  • Improved SEO by adding key information to each page's "title" meta.
  • Resolved an issue where SymAccount users who had entered special characters into their SymAccount profile were not able to log into Connect.
  • Fixed an issue that was causing event dates to magically change when they were edited in a language other than English.
  • Removed the top tier of promotions that were implemented for the old theme. In the new theme, they were breaking the formatting of high-level pages.
  • Refactored Userpoints reports to consume fewer server resources when being run.
  • Modified code that speaks to Omniture so it only passes content tags (like community and utility names) in English.
  • Fixed an issue where Omniture results were not being captured for IE users who entered a search...
Kevin | 24 May 2011 | 7 comments
  • Refactored the forum list pages to load faster.
  • Fixed caching issue with forums that caused them to periodically malfunction.
  • Added a "Recently Updated" filter on list pages.
  • Modified the code that displays the "posted on" label to read "updated on" when an item has been updated.
  • Added the ability to force a flush of targeted pages cached by Akamai.
  • Fixed an issue with Omniture title tags that were being translated.
  • Migrated Verisign blogs from their former home at to: /connect/symantec-blogs/authentication-business /connect/symantec-blogs/authentication-user
  • Implemented an admin tool that allows us to move misplaced groups from one classification/location to another.
  • Moved Brightmail Confidential group to "Products" section.
  • Moved Las Vegas...
Kevin | 10 May 2011 | 0 comments
  • Added the ability to subscribe to Community and Symantec Blog email notifications. (User profile > notifications tab > tags subtab).
  • Removed the requirement for tagging blog posts with products.
  • Added the ability (for editors) to place targeted promotions on Symantec Blog pages.
  • Fixed an issue with group membership admin emails leading to an access denied page.
  • Added the ability for users to upload .rar and .7z file types.
  • Fixed an issue with date and time display where the timezone was displayed as an "e".
  • Removed the sidebar promos from the calendar at
  • /connect/calendar because they didn't fit.
  • Cleaned up the create forms by collapsing the poll attachment fieldset.
  • Fixed an issue where the registration system for group meetings (and other events) was allowing more people to register than the pre-determined limit.
  • Fixed an issue where URLs with a comment anchor (#comment-123456)...
Kevin | 10 May 2011 | 3 comments

Through the years we've listened as Connect users have asked for the ability to personalize the Connect experience to fit their specific needs.

In response to those requests, we're experimenting with a Connect "Dashboard" where users will be able to manage blocks of content that are selected by them and targeted to their interests.

In iGoogle and fashion, Connect users could add widgets to their dashboard and arrange them through the use of a drag and drop interface.

We need some help with ideas for page widgets that would be useful to our users.

Here are a few that the Editors came up with:

  • My unanswered forum posts.
  • My answered forum posts.
  • A feed of Connect posts by my "friends".
  • A list of my favorite "bookmarked" pages on Connect.
  • All of my posts.
  • My private messages.
  • A river of news from my community of interest.
  • A river of...
Kevin | 26 Apr 2011 | 4 comments
  • Resolved an issue where Rewards status messages were displaying user point totals.
  • Removed right sidebar promos from all edit forms (to give the forms more room).
  • Made all fields required on group membership request forms.
  • Consolidated PartnerNet group navigation into a single "PartnerNet Group" link.
  • Changed user badges from graphics to text so they could be translated.
  • Enabled revision tracking for Known Issue content type.
  • Fixed broken email formatting in "Email this page" functionality.
  • Resolved an issue where featured articles on the home page were not updating when new feature articles were added to the community subpages.
  • Updated the URLs that are distributed using the "Share" widget. URLs that are shared are now http instead of https.
  • Fixed an issue where attachments, like speaker notes, were displaying twice on Video nodes.
  • Resolved an issue where...
Kevin | 12 Apr 2011 | 16 comments
  • Added new tallies, # of Articles and # of Solutions to Trusted Advisor tab of the leaderboard widget.
  • To tighten security on our data entry forms, added a Brightcove ID field to the Video content type to avoid pasting code in the create form.
  • Resolved an issue with the Thread count on Community-level forum lists.
  • Resolved an issue with the reporting of "Me Too" votes on Known Issues.
  • Resolved an issue with Rewards messages not appearing when rewards points were earned.
  • Added Omniture tracking capability to the site search and search results pages.
  • Added Omniture tracking capability to the Connect RSS feeds.