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Bob Angus | 07 Nov 2008 | 0 comments

Mary Meeker, famed Internet analyst for Morgan Stanley, delivered a powerful presentation on Technology/Internet Trends at this week's Web 2.0 Summit in San Francisco. While she kicked off with a vivid depiction of just how brutal the economy is right now, Mary detailed several key trends that should provide accelerated success once the world breaks out of its recessionary doldrums. Good news for you in ecommerce. She sees room for growth in online retail and tells us why.

Consumers need value more than ever

The key catalyst for online shopping is of course the consumer. Right now, most everyone is tightening their belts and that certainly pressures the retail sales - online and offline. However, one should look at how the tough times impact purchase behaviors rather than just focus on the shrinking wallet size. There is huge opportunity to provide unique value and to establish...

Tim Callan | 25 Oct 2008 | 0 comments

If you're going to Net.Finance East this coming week, make sure you arrive on time on the first day. That's because I'm giving the second keynote. I'll go over proven techniques to increase consumer confidence in your site and how those techniques are known to increase customers' likelihood to do business online. Make sure you come up and talk to me afterward. I'll also be in attendance for the entire two days, so you can catch me in the sessions or on the show floor as well.

Bob Angus | 01 Oct 2008 | 0 comments

The second annual Online Market World ecommerce conference starts today at the Moscone Center in San Francisco. This show should be great. Tons of great sessions, speakers, and exhibitors. Of course, VeriSign will be there in force to help you learn how to increase your conversion rates by instilling trust in customers.

Make sure to see Tim Callan at one of the Online Market World Super Sessions. Maximizing Online Transactions Through Trust Indicators kicks off today (Wednesday October 1) at 12:15pm in Room 2010. As the session title indicates, you will learn how to use trust indicators to create an optimal customer experience and to fend of the negative elements that can erode consumer confidence when buying online. Be there.

There is also a Risk Management track of conference sessions on Thursday. VeriSign will also be...

Bob Angus | 23 Sep 2008 | 0 comments

I just uploaded some great pictures of the VeriSign booth at's Annual Summit 2008. The booth was constantly busy. It was fantastic that almost everyone we spoke with was already a happy VeriSign customer.
VeriSign at shoporg.jpg
Tim Callan was also featured on the local Las Vegas TV news on KTNV. The consumer advocate reporter for KTNV, Trisha Keene, did well by getting 5 out of 5 right in the Phish or No Phish Challenge.

We were also thrilled...

Bob Angus | 22 Sep 2008 | 1 comment

At, I attended an instant impact, high value session called "24+ Specific Things You Can Do to Make More Money Next Week." The presentation was a high energy blitz of simple tactics that any ecommerce site could kickoff immediately. Presenting these actionable tactics were 8 well-known internet marketers and the topics ranged from SEO to feed optimization to social media. I'd like to highlight 3 of the tactics discussed that I feel can really help you make more money right away.

Site search results should never be null

What results show up on your site when a visitor searches for "Sarah Palin"? If you said nothing, you may be losing out on some easy sales. Sheldon Gilbert of Proclivity Systems had a great tip to improve your sales when someone searches your site.

Ecommerce sites should have their null search results (tech speak for no matches) display sale items or top-selling products....

Bob Angus | 16 Sep 2008 | 0 comments

Here at the Annual Summit, VeriSign and Ratepoint just announced an incredibly easy way for online businesses to boost the confidence of their customers. How? We are bundling Ratepoint's customer feedback platform as a value add option when you are buying your EV SSL certificates. It's a great 1-2 combo to address the multiple ways that online shoppers think about trust.

Check out the press release on CNN Money. See... there actually is some happy news in the Money section today!

Bob Angus | 14 Sep 2008 | 0 comments

I'll be live blogging and doing booth duty this week at's Annual Summit in Las Vegas. This event is always one of the best shows to meet the leaders in online retail. Plus, you get a unique chance for some in-depth and actionable learning on the what, why, and how of the latest ecommerce trends.

Make sure to follow me on Twitter for frequent updates. Then check back here for more in-depth posts on the latest and greatest from the show floor.

If you are going to the show too, you have to swing by the VeriSign booth (Booth #212). We'll be testing your bad guy know-how with the Phish/No Phish Challenge for a chance to win portable mice, t-shirts and an iPod.

Tim Callan | 06 Jun 2008 | 0 comments

I'm here at the AOTA (Authentication and Online Trust Alliance) Summit, and we've had a very lively and informative two days. In particular there were two highlights for me. One was my panel discussion on Extended Validation SSL Certificates, which I shared with PayPal CISO Michael Barrett. Michael is firmly convinced that EV SSL has been an asset to PayPal's combat against online fraud as well as a driver of improvement in business metrics.

The second high point is that VeriSign received the AOTA 2008 Safety Leadership Award. I had the good fortune to collect the award, and as I said to the room at the time, to...

Tim Callan | 05 Jun 2008 | 0 comments

I will be speaking at the Discover YouTube event in San Bruno, California on Monday, June 9. I will be discovering VeriSign's award-winning Cart Whisperer campaign. If you're coming to the event, make sure to introduce yourself.

Tim Callan | 05 May 2008 | 0 comments

If you're going to AOTA (Authentication and Online Trust Alliance) Summit 2008, be sure to come by and see my panel. You'll never guess the topic. It's Extended Validation SSL! Who would have guessed?

The panel also contains PayPal CISO Michael Barrett (who recently stirred up the Mac community by advising PayPal users not to use Safari due to its lack of anti-phishing measures) and Tom Donlea, executive director of the Merchant Risk Council.

AOTA Summit is a great event. I had to miss it last year, and I'm very excited to be able to get there this year.