The following entry is Part One in a four-part series describing how to create a ServiceDesk 7 smart task to assign the incident being viewed to the current worker and that worker only. Part 1: Creating the Smart Task Part 2: Creating ...

This document is intended for users of Ghost who would like to verify that their download of VISTA drivers for Windows PE is correct. The steps below would take us through the process of identifying the appropriateness of the driver that has been ...

In Servicedesk, as the need arises to add and display custom data fields in the Process View (which may be necessary for either an incident or a problem), there have been questions around how much potential flexibility exists to do just that. ...

Jordan has an excellent article on describing the history and options when capturing a print driver in SWV.  This information is frequently requested by new and existing customers of Symantec Workspace Virtualization (SWV) and Streaming(SWS).  I ...

Servicedesk currently allows multiple contacts to be assigned to an incident. The multiple contacts serve to provide notification points for changes to the incident as they occur. The Primary Contact, while generally being the person who submits the ...