If you speak German, you can call Symantec Enterprise Support Services and within minutes, you'll hear "Was ist los?" ("What’s the problem?") Finding a German-speaking storage system—that’s a little harder.
Backup jobs were ...
A communications company was using Veritas NetBackup to protect a large and vital database. However, the database failed in production, so the company's IT administrator needed to restore it. Since there wasn't enough space to restore the ...
One to two failures a week
A telecommunications company was using Veritas NetBackup Storage Migrator to automatically save files to tape and then remove them from disk, minimizing disk space usage. Because the data backed up to tape included ...
After upgrading to NetBackup 6.5, a customer began to notice that his backup disk was filling up too quickly and backup jobs were failing. The customer contacted Symantec tech support because he thought the problem was a result of the upgrade.
After ...
This is about a federal agency—one of the biggest—that faced big IT problems. A 12-million-dollar product implementation ground to a halt and 22 problem reports were opened within two weeks. Then within those same two weeks, all 22 problems were solved ...
Easier than you think
A manufacturer’s data center administrator was having trouble configuring a restore CD for Veritas Netbackup, and he called Symantec tech support for help. The company had upgraded to NetBackup 6.0 and he’d decided to test its ...
Late on a Friday afternoon during their first backup after installing Enterprise Vault, a county office was having problems accessing email through Outlook Web Access. The Enterprise Vault administrator needed to be sure that weekend users would be able ...
Microsoft Cluster Service won't recognize Enterprise Vault
In December 2007, Lisa, a Symantec systems engineer, was on-site at a customer installing Symantec Enterprise Vault to archive the customer's IBM Lotus Domino data. The customer ...
A large communications firm was investigating an employee and wanted to be able to capture his incoming emails without alerting him that his communications were being monitored. Their HR manager contacted Symantec to find out if such monitoring could be ...
A large global financial institution was trying to install Symantec Enterprise Vault, but the installation program was hanging up repeatedly during configuration. Their IT team was trying to set up the software in a cluster configuration but they were ...