A large government office wanted to configure Enterprise Vault to give employees access to their Outlook e-mail via the Internet, but they were having trouble configuring the Outlook Web Access (OWA) plug-in. They were getting error messages in both the ...
Symantec channel partners are dedicated. One such contractor called in to Symantec support when she was having difficulty upgrading a local government site on the West coast to the latest version of Backup Exec (BE). It was her responsibility that ...
A transportation company was testing Symantec Backup Exec 11d for Microsoft Exchange Server to see if it would make the company's backup and restore operations more efficient. The plan was to use the new Granular Recovery Technology (GRT) to do a ...
Good installations can go bad
When a large Canadian IT consultant ran into trouble serving a client, it turned to Symantec technical support for assistance. The customer site had suddenly lost the ability to perform backups. The consulting firm had ...
A customer at a large bank was having a problem mounting the file system in Veritas Storage Foundation for Oracle RAC. He was unable to access his database, so he called Symantec tech support.
Mani, a technical support engineer, responded to his ...
Moving massive blocks of data
In February 2007, a large e-commerce company decided to migrate its transaction databases from five storage arrays into one big one. "Big" may be something of an understatement: this company had about 206 TB of ...
Many servers fail at once
A financial company suddenly started having trouble with its servers—a large number of them, all at once. Instead of starting up normally, they would begin loading and just hang. The company was using Veritas Storage ...
A mobile phone company had a problem with its billing database locking up. The company was running Oracle Real Application Clusters with Storage Foundation. The storage device would stop processing, and IT would have to restart the machine, a process ...