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This is about a federal agency—one of the biggest—that faced big IT problems. A 12-million-dollar product implementation ground to a halt and 22 problem reports were opened within two weeks. Then within those same two weeks, all 22 problems were solved ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
Easier than you think A manufacturer’s data center administrator was having trouble configuring a restore CD for Veritas Netbackup, and he called Symantec tech support for help. The company had upgraded to NetBackup 6.0 and he’d decided to test its ...
Article by Swathi Turlapaty | 26 Feb 2009 | 1 comment
Late on a Friday afternoon during their first backup after installing Enterprise Vault, a county office was having problems accessing email through Outlook Web Access. The Enterprise Vault administrator needed to be sure that weekend users would be able ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
Microsoft Cluster Service won't recognize Enterprise Vault In December 2007, Lisa, a Symantec systems engineer, was on-site at a customer installing Symantec Enterprise Vault to archive the customer's IBM Lotus Domino data. The customer ...
Article by Swathi Turlapaty | 26 Feb 2009 | 1 comment
A large communications firm was investigating an employee and wanted to be able to capture his incoming emails without alerting him that his communications were being monitored. Their HR manager contacted Symantec to find out if such monitoring could be ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
A large global financial institution was trying to install Symantec Enterprise Vault, but the installation program was hanging up repeatedly during configuration. Their IT team was trying to set up the software in a cluster configuration but they were ...
Article by Swathi Turlapaty | 26 Feb 2009 | 1 comment
A large government office wanted to configure Enterprise Vault to give employees access to their Outlook e-mail via the Internet, but they were having trouble configuring the Outlook Web Access (OWA) plug-in. They were getting error messages in both the ...
Article by Swathi Turlapaty | 26 Feb 2009 | 2 comments
Symantec channel partners are dedicated. One such contractor called in to Symantec support when she was having difficulty upgrading a local government site on the West coast to the latest version of Backup Exec (BE). It was her responsibility that ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
A transportation company was testing Symantec Backup Exec 11d for Microsoft Exchange Server to see if it would make the company's backup and restore operations more efficient. The plan was to use the new Granular Recovery Technology (GRT) to do a ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
Good installations can go bad When a large Canadian IT consultant ran into trouble serving a client, it turned to Symantec technical support for assistance. The customer site had suddenly lost the ability to perform backups. The consulting firm had ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments