Video Screencast Help

Tech Support

Results for Tech Support

Late on a Friday afternoon during their first backup after installing Enterprise Vault, a county office was having problems accessing email through Outlook Web Access. The Enterprise Vault administrator needed to be sure that weekend users would be able ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
Microsoft Cluster Service won't recognize Enterprise Vault In December 2007, Lisa, a Symantec systems engineer, was on-site at a customer installing Symantec Enterprise Vault to archive the customer's IBM Lotus Domino data. The customer ...
Article by Swathi Turlapaty | 26 Feb 2009 | 1 comment
A large communications firm was investigating an employee and wanted to be able to capture his incoming emails without alerting him that his communications were being monitored. Their HR manager contacted Symantec to find out if such monitoring could be ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
A large global financial institution was trying to install Symantec Enterprise Vault, but the installation program was hanging up repeatedly during configuration. Their IT team was trying to set up the software in a cluster configuration but they were ...
Article by Swathi Turlapaty | 26 Feb 2009 | 1 comment
A large government office wanted to configure Enterprise Vault to give employees access to their Outlook e-mail via the Internet, but they were having trouble configuring the Outlook Web Access (OWA) plug-in. They were getting error messages in both the ...
Article by Swathi Turlapaty | 26 Feb 2009 | 2 comments
Symantec channel partners are dedicated. One such contractor called in to Symantec support when she was having difficulty upgrading a local government site on the West coast to the latest version of Backup Exec (BE). It was her responsibility that ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
A transportation company was testing Symantec Backup Exec 11d for Microsoft Exchange Server to see if it would make the company's backup and restore operations more efficient. The plan was to use the new Granular Recovery Technology (GRT) to do a ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
Good installations can go bad When a large Canadian IT consultant ran into trouble serving a client, it turned to Symantec technical support for assistance. The customer site had suddenly lost the ability to perform backups. The consulting firm had ...
Article by Swathi Turlapaty | 26 Feb 2009 | 0 comments
A customer at a large bank was having a problem mounting the file system in Veritas Storage Foundation for Oracle RAC. He was unable to access his database, so he called Symantec tech support. Mani, a technical support engineer, responded to his ...
Article by Kimberley | 26 Feb 2009 | 0 comments
Moving massive blocks of data In February 2007, a large e-commerce company decided to migrate its transaction databases from five storage arrays into one big one. "Big" may be something of an understatement: this company had about 206 TB of ...
Article by Kimberley | 26 Feb 2009 | 2 comments