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A customer had been using BindView bv-Control for Windows to analyze data and issue alerts upon discovering system vulnerabilities. When the customer contacted Symantec sales to renew their license, he was surprised to learn that the product had been ...
Article by Hear4U | 14 Apr 2009 | 2 comments
Overnight, instead of an hour A customer at an entertainment company was having unexpected trouble with Ghost Solution Suite. He was using the application to “clone” computers—install the same configuration to several machines. Most of these ...
Article by Hear4U | 14 Apr 2009 | 0 comments
When just-in-time just isn't A major equipment manufacturer was having trouble with a system that ran its just-in-time order chain. When a customer bought a piece of equipment, the purchase would trigger a message through the just-in-time ...
Article by Hear4U | 14 Apr 2009 | 1 comment
Multi-national support An international financial organization failed to restore critical files at its London facility using NetBackup 6.0 and called Symantec U.K. frontline support for help. After a number of unsuccessful attempts to restore the ...
Article by Hear4U | 14 Apr 2009 | 0 comments
I need a solution Hello all, I setup a "TCP/IP Netowrk Boot Image" that uses WinPE to call up a ghostcast seesion with the -ja=download -sure -rb switches.  This appears ...
This issue has been solved
Forum Discussion by MarkCW | 06 Apr 2009 | 8 comments
In most cases, technical support is called because something unforeseen with a customer’s systems has gone awry - a system crash, lost files, a major virus attack--are just a few of the kinds of problems Symantec technical support responds to every day. ...
Article by Turls | 05 Apr 2009 | 0 comments
Helping customers during a crisis can be a matter of obtaining history. One of the best practices in technical support is keeping accurate and detailed records of all aspects of support incidents. These records can be invaluable in providing a quick ...
Article by Turls | 17 Mar 2009 | 1 comment
I need a solution I updated our SMS appliance (8260) last week (march 5), and our problems started.  SMTP on the appliance stops responding after couple of hours and we need to restart ...
Forum Discussion by Hector Quiles | 11 Mar 2009 | 2 comments
I need a solution  Hi, Greetings!  m rajkumar from sify Technologies Ltd.  we are using the Symantec Antivirus 10.1.5.5000 in our network.  ourl billing software was ...
Forum Discussion by rajkumar.murugesa | 09 Mar 2009 | 0 comments
I need a solution Please can I have some help with this problem. Yesterday, out of the blue certain computers on my network started freezing. After a day of investigation I have ...
Forum Discussion by John_Roberts | 05 Mar 2009 | 10 comments