In most cases, technical support is called because something unforeseen with a customer’s systems has gone awry - a system crash, lost files, a major virus attack--are just a few of the kinds of problems Symantec technical support responds to every day. ...
Recently, a large provider of health insurance almost gave up on NetBackup as its disaster recovery solution-of-choice. But the vigilant support of Symantec technical specialists and engineers helped restore the company’s confidence in NetBackup disaster ...
Helping customers during a crisis can be a matter of obtaining history. One of the best practices in technical support is keeping accurate and detailed records of all aspects of support incidents. These records can be invaluable in providing a quick ...
Some support issues span the globe and take weeks to resolve. Joel, a veteran Symantec Enterprise Vault (EV) support specialist, received a warm handoff from a Symantec support rep in Australia who was working with a customer at a large multinational ...
I need a solution
We've been experiencing the constant error:
Media mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media ...
I need a solution
I updated our SMS appliance (8260) last week (march 5), and our problems started. SMTP on the appliance stops responding after couple of hours and we need to restart ...
I need a solution
Hi,
Greetings!
m rajkumar from sify Technologies Ltd.
we are using the Symantec Antivirus 10.1.5.5000 in our network.
ourl billing software was ...
I need a solution
Please can I have some help with this problem.
Yesterday, out of the blue certain computers on my network started freezing. After a day of investigation I have ...
I need a solution
First, the system of the client. We have several customers with the same problem, but different systems - this is just an example of one of our clients.
...
Multi-national support
An international financial organization failed to restore critical files at its London facility using NetBackup 6.0 and called Symantec U.K. frontline support for help. After a number of unsuccessful attempts to restore the ...