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A customer had been using BindView bv-Control for Windows to analyze data and issue alerts upon discovering system vulnerabilities. When the customer contacted Symantec sales to renew their license, he was surprised to learn that the product had been ...
Article by Hear4U | 14 Apr 2009 | 2 comments
Overnight, instead of an hour A customer at an entertainment company was having unexpected trouble with Ghost Solution Suite. He was using the application to “clone” computers—install the same configuration to several machines. Most of these ...
Article by Hear4U | 14 Apr 2009 | 0 comments
When just-in-time just isn't A major equipment manufacturer was having trouble with a system that ran its just-in-time order chain. When a customer bought a piece of equipment, the purchase would trigger a message through the just-in-time ...
Article by Hear4U | 14 Apr 2009 | 1 comment
Multi-national support An international financial organization failed to restore critical files at its London facility using NetBackup 6.0 and called Symantec U.K. frontline support for help. After a number of unsuccessful attempts to restore the ...
Article by Hear4U | 14 Apr 2009 | 0 comments
I need a solution Hello all, I setup a "TCP/IP Netowrk Boot Image" that uses WinPE to call up a ghostcast seesion with the -ja=download -sure -rb switches.  This appears ...
This issue has been solved
Forum Discussion by MarkCW | 06 Apr 2009 | 8 comments
In most cases, technical support is called because something unforeseen with a customer’s systems has gone awry - a system crash, lost files, a major virus attack--are just a few of the kinds of problems Symantec technical support responds to every day. ...
Article by Swathi Turlapaty | 05 Apr 2009 | 0 comments
Recently, a large provider of health insurance almost gave up on NetBackup as its disaster recovery solution-of-choice. But the vigilant support of Symantec technical specialists and engineers helped restore the company’s confidence in NetBackup disaster ...
Article by Swathi Turlapaty | 17 Mar 2009 | 2 comments
Helping customers during a crisis can be a matter of obtaining history. One of the best practices in technical support is keeping accurate and detailed records of all aspects of support incidents. These records can be invaluable in providing a quick ...
Article by Swathi Turlapaty | 17 Mar 2009 | 1 comment
Some support issues span the globe and take weeks to resolve. Joel, a veteran Symantec Enterprise Vault (EV) support specialist, received a warm handoff from a Symantec support rep in Australia who was working with a customer at a large multinational ...
Article by Swathi Turlapaty | 17 Mar 2009 | 0 comments
I need a solution We've been experiencing the constant error:   Media mount failed. User canceled a Physical Volume Library operation. V-79-57344-33861 - The media ...
Forum Discussion by Syndre | 17 Mar 2009 | 4 comments