AdnanH

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AdnanH

Symantec Employee

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Member for: 2 years 9 weeks
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Member for: 2 years 9 weeks

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Symantec Technical Specialist (STS)

Symantec Brightmail Gateway 9.0

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discussion comment 09 Feb 2012

AdnanH commented on: X-Brightmail-Tracker Issue

As JDavis pointed out the problem is still not clearly defined and a screenshot would be helpful in clearly see what's being described. The right question to ask is if the recipients are getting the X-Brightmail-Tracker within the ...

discussion comment 30 Aug 2011

AdnanH commented on: SMG got message queue larger than 1 GB.

Issues like this are harder to troublehsoot without looking at the proper evidence, so the best option is to contact support with a diagnostics from SMG. Thanks Adnan

discussion comment 29 Aug 2011

AdnanH commented on: SMG got message queue larger than 1 GB.

Do you see any errors similar to these? [27224] An error occurred while decomposing a message. [10001] Malloc error while attempting to allocate 7908031 bytes. [10004] File write error. If yes, then you may be running into a know issue ...

discussion comment 29 Aug 2011

AdnanH commented on: Brightmail Content for Internal Emails

Hi Felipe, Please take a look at the following KB article: http://www.symantec.com/docs/TECH132568 Thanks Adnan

discussion comment 02 Jun 2011

AdnanH commented on: Symantec Messaging Gateway Configuration

Hi Ishaq, This option allows end users to login to Control Center and manage their own personal allowed/blocked senders list. Currently, there is no option to add allowed/blocked senders automatically. For details on the End User ...

discussion comment 11 May 2011

AdnanH commented on: Brightmail 554 5.5.2 Invalid data in message

Hi, Can you please provide a screenshot of the Message Audit Logs page? Regards, Adnan

discussion comment 10 May 2011

AdnanH commented on: SBG can not receive mail from certain internet domains

Hi allenchung, To figure out why SMG is not receiving mail from certain domains (issue#1 that you mentioned), please take a look at the Message Audit Logs to see why the IP address is being blocked/rejected by SMG. Also to avoid any confusion, ...

discussion comment 10 May 2011

AdnanH commented on: Symantec messaging gateway scaner and control center logs location

Hi MiRzA, Please see the topics titled "Log types" on page 662, "Viewing log files" on page 664, and "Clear disk space checklist" on page 674 in Symantec Messaging Gateway 9.5 Administration Guide available at the ...

discussion comment 03 May 2011

AdnanH commented on: SBG can not receive mail from certain internet domains

Thanks for your responses. As I said before, the maillog does not appear to be from SMG. Can you please double check? Is the IP Address 60.248.168.66 assigned to SMG that is running version 9.0.5-23? To avoid any confusion, I suggest ...

discussion comment 03 May 2011

AdnanH commented on: SBG can not receive mail from certain internet domains

Actually, you can allow messages from the black listed IP address by adding it to the Local Good Sender IPs List. An IP address in the Local Good Sender IPs List overrides the Symantec Global Bad Senders List as mentioned in Table B-7: ...

discussion comment 03 May 2011

AdnanH commented on: SBG can not receive mail from certain internet domains

Hi, The IP address 59.120.150.25 is on Symantec Global Bad Senders List. If your customer receives legitimate mail from this IP address, then you can request the removal of legitimate IP address at the following IP Reputation Investigation ...