Alon

Symantec ServiceDesk provides many benefits and exciting features and functions but one the one feature that many clients are asking for is the ability to search for incidents based on parameters. Today ServiceDesk provides the ability to enter an incident ID (process ID) or a task ID in a text bo

download comment 16 Aug 2010

Alon commented on: Old Computer AD Scan Reporting Tool

Jon, Thanks for the post. I'll be talking to my Workflow brethren too see if we can make good use of it. Alon.

New article 13 Aug 2010

Alon posted: Using Symantec Mobile Management with Windows Mobile Emulator

As you may or may not know Symantec has historically provided a handheld management solution, and more recently mobile management solution. Some of the capabilities of Mobile Management Suite include: Software Deployment and Configuration Distribute and apply pre-configured devic

New article 18 Feb 2010

Alon posted: Notification of Installation or Removal of Software

As a Symantec/Altiris SE I always get the question around configuration management and how can we track changes that are occurring in the environment. One specific question that comes up often in this regard is around software. My clients would like to know if it is possible to be alerted when a p

New article 17 Feb 2010

Alon posted: Create a ServiceDesk Incident from the Symantec Management Platform, aka Notification Server 7

ServiceDesk 7 provides a much broader and more powerful ITIL compliant service desk than anything Symantec/Altiris has provided before. It would almost be worth writing a whole article on the virtues of ServiceDesk (SD) alone however we will concentrate on the interaction between ServiceDesk and t

New article 01 Feb 2010

Alon posted: Launching pcAnywhere From a User Context

One question as an SE that I get all the time is if it is possible to launch pcAnywhere from the context of a user as opposed to a computer. Here is an example: end user calls their help desk and reports an issue. The help desk technician needs to remote control into the user's machine but fi

New article 15 Jan 2009

Alon posted: Hardware Independent Imaging with DeployAnywhere

I was a little surprised that there was no mention on the Juice of a new addition to Deployment Solution 6.9 SP1 - DeployAnywhere. This is part of the Ghost Imaging Foundation which is included with DS and provides hardware independent imaging. It will provide you the capability dep

discussion comment 13 Jan 2009

Alon commented on: Asset Information

Try going to View-->Configuration-->Server Settings-->Notification Server Settings-->Purging Maintenance. Select the “Purge managed computers reporting do this NS, which have not reported data for …”

discussion comment 12 Jan 2009

Alon commented on: Asset Information

There are several reasons for duplicate machine names. If you look at the following articles it may shed some ...

New article 12 Jan 2009

Alon posted: Application Metering – Returning User and Computer Information and Emailing Results

Application Metering Solution provides several functions: one to monitor application usage and another to block applications from running. Even though there are many reports available out of the box there are several gaps and this article will hopefully fill in some of those gaps.

article comment 12 Jan 2009

Alon commented on: Adding An Attachment to an Incident Through Workflow Solution

Unfortunately no. Your 2 options are to wait for Service Desk 7 to be released or build a simple Workflow to do this.

article comment 14 Nov 2008

Alon commented on: Report on Machines Up or Down

I was referring to Monitor Solution for Servers http://www.symantec.com/business/server-management-suite

article comment 04 Nov 2008

Alon commented on: Software Request/Approval Workflow

Are you asking this in a general sense or specifically to my workflow? In the general sense you can simply use the Altiris console, under the Resources section, to add/modify/delete collections. To do this through Workflow you can use the "Add ...

New article 01 Oct 2008

Alon posted: Report on Machines Up or Down – The Next Step: Turn On Those Machines

I created an article discussing how to utilize a simple ping utility in conjunction with Task Server and Connector Solution to create a job which reports on which machines are up or down. The natural extension to this would be to attempt to "wake" or turn on those mach

New blog entry 30 Sep 2008

Alon posted: Altiris and Novell

I have often been asked if Altiris can work well in a Novell environment. The main reason for concern is the perception that Altiris is tied directly to MS Active Directory. For the most part we work just fine in such an environment. There are only really 2 areas that are difficult:

New article 29 Sep 2008

Alon posted: Report on Machines Up or Down

I have had several requests from clients who would like to have a report that lets them know if their desktops are powered up or powered down. Usually this is something that they would like to know first thing in the morning. Altiris provides this for servers, however there is nothi

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