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bgreen

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Member for: 5 years 26 weeks
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Member for: 5 years 26 weeks

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Symantec Technical Specialist (STS)

Symantec Technical Foundations: Security Solutions 1.0

Contribution Stats

10

Solutions

1

Forum Thread

71

Comments

1

Blog Entry

0

Ideas

4

Articles

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Events

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bgreen's Activity

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event comment 10 Mar 2011

bgreen commented on: Q1-2011 Kansas City Endpoint Management User Group - March 17th, 2011

My flight lands at 11:15. Barring any major delays, I should be there right at 12:30.

discussion comment 18 Jan 2011

bgreen commented on: HD 6 advanced report help - Incident created by what method

Try this for your totals section and see if the numbers line up: select COUNT(distinct W4.number) AS 'Incident count', 'TOTAL' AS ...

discussion comment 11 Jan 2011

bgreen commented on: HD 6 advanced report help - Incident created by what method

Mark, I see two problems with the query though they would not likely cause your counts to be low: 1) you are limiting the comment search to a specific version of the incident in the third query, but not the first two. 2) your comment ...

discussion comment 06 Nov 2009

bgreen commented on: Change Altiris Computer GUID

Full credit to Ludovic for the script, and a personal "Thank You" from me. That methodology has saved my bacon on more than one occasion :D

discussion comment 04 Nov 2009

bgreen commented on: Change Altiris Computer GUID

I've actually run across this in the past. Essentially, instead of allowing the Altiris agent to run the resetguid routine (which will reapply the existing guid from the database), I used something similar to the script below to generate ...

discussion comment 28 Sep 2009

bgreen commented on: FORMAT_DATETIME() date macro help

You shouldn't need to mess around with the FORMAT_DATETIME() macro. Just use the HDQUERY[] macro to run your query. Evaluate the results as a number in the validation rule. Hope this helps, Brad

article comment 31 Aug 2009

bgreen commented on: Building a Better Satisfaction Survey: Part 2 – Reporting and Measures

Everything was done according to best practices and should survive an upgrade or patch within the 6.x version of Helpdesk (not sure if we'll have many more of those, though). With regards to the canned reports - the canned satisfaction ...

blog entry comment 27 Aug 2009

bgreen commented on: Changes to Rewards Catalog

I was a bit dubious at first, having had my eyes on the Kindle for a while now. After my experience today, though, I'm sold on the gift certificates. I sent my e-mail request for multiple Amazon.com gift certificates at around 2:00 ...

discussion comment 27 Aug 2009

bgreen commented on: Helpdesk and Server Hardenin

Mustafa, I'm not 100% sure if this has HelpDesk included, but https://kb.altiris.com/article.asp?article=34454&p=1 has links to the ports and protocols in use by the 6 platform, as well as the Notification Server hardening ...

New article 26 Aug 2009

bgreen posted: Building a Better Satisfaction Survey: Part 2 – Reporting and Measures

Welcome to the second part of my Satisfaction Survey rebuild. In the first section , we got under the hood and made some fundamental changes to the way the satisfaction survey handles the data it receives. We're now going to take a look at the kind of reporting that our previous modifica

New article 26 Aug 2009

bgreen posted: Building a Better Satisfaction Survey: Part 1 – Under the Hood

This is the first part of a two-part offering is a series of modifications to the Altiris Helpdesk Satisfaction Survey. The goal of these customizations is to increase the effectiveness of the survey, and mitigate a potentially detrimental side effect that exists in the out-of-the-box solution.

discussion comment 26 Aug 2009

bgreen commented on: Satisfaction Survey results

You rock :D

discussion comment 25 Aug 2009

bgreen commented on: Working with DateTime SQL

The page you linked is actually to Postregsql, an open-source database, and the functions listed are not available in Microsoft SQL. If you're relatively inexperienced in SQL, I urge you to TEST THIS FIRST and, if at all possible, ...

discussion comment 25 Aug 2009

bgreen commented on: Satisfaction Survey results

So the single article I was working on ended up splitting into two - one for customizing the report and the other for reporting on the new data. The articles were submitted today, and I'll be sure to post a link to them back here when they are ...

discussion comment 21 Aug 2009

bgreen commented on: Automatically Generate Computer Name

On the Modify Configuration task, go to the "Microsoft Networking" tab in the left scrollbar. Uncheck "Use Token" and click "Define Range".

discussion comment 18 Aug 2009

bgreen commented on: Confidence Online Portal Edition Uninstall

Paul, This is a forum for discussing the Altiris Helpdesk product, not submitting trouble tickets to Symantec. Try http://www.symantec.com/support/.

discussion comment 29 Jul 2009

bgreen commented on: Satisfaction Survey results

I'm (slowly) finishing up an article on modifying the satisfaction survey to be more report-friendly. Included in the customization is a report that will break out scores for individual questions by worker. I'll try to remember to ...

discussion comment 29 Jul 2009

bgreen commented on: How to hide Notify Rules in Incidents View

For viewing: WorkItemView.ascx: Find the line starting with <aw:Panel id="pnlNotifyRules" add visible="false" For editing: subWorkItemEditGeneral.ascx: Find the line starting with <aw:Layout ...

discussion comment 29 Jul 2009

bgreen commented on: Create automated incidents / jobs on a daily basis

For your Notificaiton Policy, you can use a query as simple as "SELECT a" - this will return a single value in a single row ('a') and the policy can be set to execute once per returned row. The actions of the policy do not ...

discussion comment 29 Jul 2009

bgreen commented on: Categories problem

When you translated your categories, did you delete (or set to inactive) the previously existing categories? I like to delete all of the existing categories from the system and leverage this article: Excel Spreadsheet for Managing Large ...