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bsobel

bsobel
Symantec Employee

Member for: 2 years 49 weeks
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Member for: 2 years 49 weeks
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bsobel's Activity

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discussion comment 15 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
The JDB's are being published with 2009 dates, that is why you are seeing this.  We are discussing (literally) now when to switch that over to 2010.  I'm in favor of doing that within the next 48 hours.  I or JimW will post an ...
discussion comment 12 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
We are building delta packages between the 2009 line and the equivalent protecting 2010 lines.  So you should be seeing patches, not full updates.  However, when you switch back to SEPM you should expect to see one full download ...
discussion comment 12 Jan 2010
bsobel commented on: Crypt32 Event ID 11 with SEP
Crypt32 error 8 in the log is expected if you are running in a proxy environment and have not setup proxy credentials for the SYSTEM account on the system.  Error 11 is indicating that the signed third party root update from MS can't be ...
discussion comment 08 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
It existed but is greatly exagerated by the current situation, that is why it's so noticeable.  For most customers (prior) it was a non issue...
discussion comment 08 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
This is incorrect, we have not yet patched SEPM.  Newer client packages are being pulled from LU or LUA by clients directly, not SEPM at this point.
discussion comment 07 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
Yes, you can simply delete those .tmp folders.  Once patched you may see this occasionally, but not at the rate you are now.
discussion comment 07 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
That is an existing bug that exists in versions prior to MR4 MP2, this issue is amplifying it and making it much more problematic.  Once patched the behavior will return to pre 1/1/10 levels (meaning it still exists in some scenarios, but ...
discussion comment 07 Jan 2010
bsobel commented on: Large Virus Definition packages - can I deselect x64 clients?
I would strongly recommend upgrading to MR5, MR1 is a very old release and I believe you're overall experience would be much improved on MR5.  You can upgrade the server without upgrading the clients, then roll them to MR5 when you are ...
discussion comment 07 Jan 2010
bsobel commented on: Updating SEP Manager to 11.0.5 fixes tmp files filling drive space but-
Your clients do not need to be updated the newer SEPM will happily manage the older clients.  That said, I would personally recommend upgrading them when you can.  MR2 is fairly old and the MR5 clients have performance ...
discussion comment 07 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
That is correct, they will start pulling from SEPM normally once SEPM reports it has newer defs than the clients that had been updated with IU's.  However, sepm will likely not be able to provide a delta package to those clients (since ...
discussion comment 05 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
Since they ran the Intelligent Updater, these machines won't pick up the 09 defs.  If you allow LU directly to them, they should pick up the 10 defs shortly.  Otherwise, continue to use the IU on them until your SEPM is hotfixed.
discussion comment 05 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
Your unmanaged clients will start getting 'normal' 2010 defs soon, we are working on the exact eta but expect it to be within 24 hours.  The one that got an update via intellgent updater will NOT pickup any later published 91231 defs ...
discussion comment 05 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
"A LiveUpdate server should just send a special "def" to all clients containing 2009 and older defs that ERASES ALL PREVIOUS DEFS and starts fresh with 2010 definitions. That way the SEP client and its ...
discussion comment 05 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
A couple questions.  What SEPM version are you on?  Single site, replicated? What is your content cache size set to? Thanks, Bill
discussion comment 05 Jan 2010
bsobel commented on: SEPM definitions stay at 31-12-2009
If you are pulling updates from LiveUpdate you currently will only see the 12/31/2009 versions with the high sequence numbers.  As was stated, these are the same current def sets as built for our other products (such as Norton) just with the ...
discussion comment 07 Jul 2009
bsobel commented on: SBS 2003 Crashing when EndPoint Embedded Database Service is Running
MSeling - The embedded database is a licensed version of Sybase.  It is a user mode application (no kernel components).  A hard lock from such an application (to me) points to a hardware issue on some of these boxes.  Are the ...

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