Cass

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Cass

Symantec Employee

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Member for: 3 years 25 weeks
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Member for: 3 years 25 weeks

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Symantec Technical Specialist (STS)

Symantec Endpoint Protection 11 MR4
Symantec Endpoint Protection 12.1

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discussion comment 02 Dec 2011

Cass commented on: EndPoint 12.1 for a Win 200 R2 server. Which files?

What files specifically are you speaking of? Your documentation is housed in a separate download labled "Tools and Documentation" on our site where you downloaded the software. You can absolutely install ...

discussion comment 02 Feb 2011

Cass commented on: Database Backup

This is standard behavior. Please see the following KB article for information: Symantec Endpoint Protection Manager database backups using the built-in backup utility appear corrupt or invalid by other zip ...

discussion comment 09 Feb 2010

Cass commented on: Symantec Endpoint Protection Manager

Raptor, Please see the following KB that will walk you through patching the known 2010 definition issue in LUA & the SEPM based off of the version of LUA you are using: Downloading and hosting the Symantec Endpoint Protection Manager ...

discussion comment 14 Sep 2009

Cass commented on: SEP 11 MR4 rollback installation in Vista

Oliversl, As per THIS document, do the following: NOTE: Remember to make a backup of the registry prior to making any changes. 1. Open the Registry 2. Find ...

discussion comment 11 Sep 2009

Cass commented on: SEP 11.x clients fails to get definitions from SEPM

I would suggest going through these two documents in full to be sure full content delivery communication is in order: Troubleshooting Content Delivery to the Symantec Endpoint Protection client ...

discussion comment 11 Sep 2009

Cass commented on: Availability of MSP Files

We do use MSP files for patches, and sometimes hotfixes, but not for Maintenance Releases. What you intend to do here is upgrade from one Maintenance Release to another Maintenance Release, not a patch, so there will be no MSP available.

discussion comment 11 Sep 2009

Cass commented on: Ntp Not updated in some clients

Bijay, I would also suggest you go through the following documents: Troubleshooting Content Delivery to the Symantec Endpoint Protection client http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008092511045348 LiveUpdate and ...

discussion comment 11 Sep 2009

Cass commented on: loosing network connectivity

Bijay, If you disable Network Threat Protection on the client, are you able to then ping the Gateway or any other computer on the network? If not, try doing an ipconfig /release then ipconfig /renew and try again. If you are able to, what I ...

discussion comment 28 Aug 2009

Cass commented on: CAN GUP IN DIFFTENT GROUP UPDATE CLIENT

Jerry, The GUP is still a client, and all clients request updates on the heartbeat (with the exception of if they are scheduled to access the LiveUpdate servers online via a schedule). You can set the heartbeat interval (ie. every 5 ...

discussion comment 19 Aug 2009

Cass commented on: CAN GUP IN DIFFTENT GROUP UPDATE CLIENT

That is correct, each GUP has to have a policy created for it.

discussion comment 19 Aug 2009

Cass commented on: CAN GUP IN DIFFTENT GROUP UPDATE CLIENT

For example 1 you would just apply the policy at the My Company level as the other groups have policy inheritance turned on so they would all take the My Company's policies. For exmaple 2 you would go into the Policies tab in the SEPM, create ...

discussion comment 19 Aug 2009

Cass commented on: CAN GUP IN DIFFTENT GROUP UPDATE CLIENT

only if Group A, B, the GUPs group, and any other group that the GUPs are going to manage are all inherited by the same set of policies. For example, a group setup may look like this: My Company |_ ...

discussion comment 19 Aug 2009

Cass commented on: CAN GUP IN DIFFTENT GROUP UPDATE CLIENT

Hemu, GUPs are defined by LiveUpdate policy. With policy inheritance a single LiveUpdate policy can be appliced to multiple groups, and if that is the case then multiple groups will be using the defined GUP in that policy. Does that make more ...

discussion comment 18 Aug 2009

Cass commented on: Symantec Endpoint Protection Manager

Be sure your IUSR account is enabled working properly Also see the following document: The Symantec Endpoint Protection Manager console, begins login but immediately logs out to the Symantec Endpoint Protection Manager login window without ...