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Chris Akeroyd

Chris Akeroyd
Member for: 4 years 27 weeks
Contact: Send this user an email
Member for: 4 years 27 weeks
Blog: View recent blog entries
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Chris Akeroyd's Activity

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discussion comment 24 Aug 2010
Chris Akeroyd commented on: Hardware Request Workflow Issues
You have to have a hardware catalog and locations assigned before this particular workflow will work. Everything is working now.
discussion comment 24 Aug 2010
Chris Akeroyd commented on: Adding user's manager in Active Directory
I am looking to create a new hire process as well. The example on workflow swat is out of date and for the 6.5 workflow with HD 6. Would you mind sharing an image or some examples of what you are creating? Are you doing any parallel processes?
New forum discussion 16 Aug 2010
Chris Akeroyd posted: Hardware Request Workflow Issues
I need a solution I installed the workflows for asset management and am having an issue with the hardware request workflow. Below is the error that I am getting within the server's event log. The end user just receives a sym
article comment 14 Aug 2010
Chris Akeroyd commented on: Setting Up the Altiris Asset Management Workflows
The installation script installs the files into the logged in user's profile under local settings. I had to go allow access for the IUSR_... account access to that folder on my server. Works now.
article comment 14 Aug 2010
Chris Akeroyd commented on: Setting Up the Altiris Asset Management Workflows
I am also getting the IIS error. Has anyone figured this out?
discussion comment 01 Feb 2010
Chris Akeroyd commented on: AD sync without importing groups
I adjusted my config to the OUs that I want. Now, how do you remove all of the old users and groups that you don't want in the system?
New forum discussion 18 Jan 2010
Chris Akeroyd posted: Creating a Business Service
I need a solution Does anyone know how to create a business service within SD7? The dashboards reference these reports and the ticket creation lets you select a business service. I am not sure where to configure them though.
discussion comment 11 Jan 2010
Chris Akeroyd commented on: Logicbase.serverextension error after a successful installation
I am seeing the same issue.
discussion comment 30 Dec 2009
Chris Akeroyd commented on: Workflow Designer on Windows 7 64 bit
I am having similar issues with Windows 7 x64. I do have IIS installed with IIS6 tools. I get to the step of Checking Server Extensions service and it hangs.  Any suggestions?
discussion comment 05 Nov 2009
Chris Akeroyd commented on: Incidents submitted by Email - incorrect Contact....
Here is what I did - The screen shots did not attach to this. If you would like me to email those to you I will. Just let me know your email address.   Select the SD.Email.Monitor workflow Once in there click on Model(2) ...
discussion comment 04 Nov 2009
Chris Akeroyd commented on: Incidents submitted by Email - incorrect Contact....
I had the same issue and I resolved it by debugging the workflow.  It turns out that Service Desk was checking an exchange mailbox and I was sending email in from an exchange mailbox on the same domain. Exchange will put your display ...
discussion comment 29 Oct 2009
Chris Akeroyd commented on: Active Directory Group import in Service Desk 7
David - I have the same problem that you do. My AD users import fine and are placed into the "All Users" group provided by the application. When I browse my user list and look into any AD group they are empty. I have even modified the ...
New forum discussion 16 Oct 2009
Chris Akeroyd posted: ServiceDeskSettings
I need a solution I cannot access the application properties for servicedesksettings. This warning box exists to the left of it. It appears as if there are duplicate definition values in the database because of this error when I
discussion comment 16 Oct 2009
Chris Akeroyd commented on: AD Group membership not importing
When I try to access the ServiceDesk Setting under Application properties I get the following error. Any ideas? Message: A column named 'ServiceDeskActiveDirectorySyncExchange' already belongs to this ...
discussion comment 16 Oct 2009
Chris Akeroyd commented on: Installation Error @ Save External Data
The step this error came up in was  Creating Hierarchy Categories.  I skipped the step and install the install claims to have completed successfully. We will see...
discussion comment 16 Oct 2009
Chris Akeroyd commented on: Installation Error @ Save External Data
I had the error posted above and was able to get past it by adding the computer account to the local admin group of the remote SQL server. However, a new error comes up through the install now... Any ideas on what is causing ...
New forum discussion 23 Jan 2009
Chris Akeroyd posted: Satisfaction Survey Reports
I need a solution How do you report on the satisfaction surveys in the help desk software? 0 Reports Tab -> Incident Management -> Incidents -&g

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