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Christiane Petersen

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Christiane Petersen

Symantec Employee

Member for: 4 years 38 weeks
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Member for: 4 years 38 weeks

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Christiane Petersen's Activity

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discussion comment 30 May 2007

Christiane Petersen commented on: Exchange 2007 Backup Problem

Pogo, Are you running the Information Store backup with "GRT" ("Job Properties | Microsoft Exchange" with "Enable the restore of individual mail messages and folders from Information Store backups")? Are you running ...

discussion comment 30 May 2007

Christiane Petersen commented on: Exchange attachment are not restored

Naver, Yes, when upgrading to a different rev or version, all remote agents/options will also need to be upgraded. Regards, Christiane

discussion comment 30 May 2007

Christiane Petersen commented on: Web Server Crashes when backing it up remotely.

Hi Peter, Regarding the Remote Agent "red icon" - it sound like you have the "Symantec Backup Exec Remote Agent Utility" running, and that the Remote Agent service might have been stopped. If this is the case, then try ...

discussion comment 25 May 2007

Christiane Petersen commented on: Out of Memory

Hi Rich, Thank you for the information. Please see below technote: Backup jobs fail with "out of memory" error or memory and handle leaks appear when creating snapshots with Microsoft Volume Shadow Copy Service ...

discussion comment 25 May 2007

Christiane Petersen commented on: Backup-to-Disk File Size Problem

Tony, You are welcome - glad to hear it is now working correctly. Regards, Christiane

discussion comment 25 May 2007

Christiane Petersen commented on: Exchange attachment are not restored

Abdallah, Since you installed Hotfixes 11,13,15,16,20,19,21, you must be running Backup Exec for Windows Servers v 11d rev 6235. I should have been more specific in my last response, and asked you the rev first. You really need to be at rev ...

discussion comment 25 May 2007

Christiane Petersen commented on: CatDump.exe Utility

Hi Robert, I actually found a CatDump for Backup Exec for Windows Servers v11d. You can download it from the Symantec FTP site in a folder named RobertGagnon (ftp://ftp.support.veritas.com/pub/support/outgoing/RobertGagnon/). Regards, Christiane

discussion comment 24 May 2007

Christiane Petersen commented on: CPS and Deleted files

When running a continuous job, CPS maintains an exact replica of the protected source, and if the file is deleted on the source, it will also be deleted on the target. Wanting the ability to restore to any version of a file present within the ...

discussion comment 24 May 2007

Christiane Petersen commented on: BU 11d Physical Volume Library Drive not available.

Hi Abrink, First - make sure the tape drive is not connected to a RAID controller, but a regular SCSI controller. Then try the following: 1. Right-click on "DELL 1" in the "Devices" tab in Backup Exec and select ...

discussion comment 24 May 2007

Christiane Petersen commented on: Out of Memory

Hi Rich, It all depend on the exact "out of memory" error and what you are backing up when getting it. Are you running the job with Advanced Open File Option (AOFO) selected? Are you running your jobs with encryption - and if so, is it ...

discussion comment 24 May 2007

Christiane Petersen commented on: Dissapointed by Synhtetic Backup

Hi Wolfgang, It seems like something in your environment is causing the change on the file every 4 or so days. Have you checked your Event Logs for any out of the ordinary events for when the "Incremental" actually ends up backing up ...

discussion comment 24 May 2007

Christiane Petersen commented on: Web Server Crashes when backing it up remotely.

Peter, Since the remote server is a "regular" windows server you would need to check the Event Logs to see if any services were terminated unexpectedly, and if so, what was happening around that time. You could also check any ...

discussion comment 24 May 2007

Christiane Petersen commented on: Error in Jobstatus "No available mediaservers" and every job hangs

Hi Gerrytech, It sounds like you installed the "Central Administration Server" option (CAS). As per the Backup Exec for Windows Servers v 11d manual "When CASO is installed in a Backup Exec environment, one media server, known as ...

discussion comment 24 May 2007

Christiane Petersen commented on: DLO on client: Message 'DLO version compatibility check failed'

Hi Nicolas, It sounds like there is a difference between the server and the client. Please compare the information found in "Help | About" to verify everything is up to the same level. If everything is up to the same level, please ...

discussion comment 24 May 2007

Christiane Petersen commented on: Replication of servers in different domains with BE11d CPS

Hi Darryl, To be able do replicate between different domains, a trust between the source and the target needs to exist. Please also see below technote on how to create CPS jobs etc. "How to configure Backup Exec for Windows Servers (BEWS) ...

discussion comment 24 May 2007

Christiane Petersen commented on: A Simple Question - Server Paused.....

Hi Kevin, Normally, when you see "server paused", jobs would not be running. To remove the "server paused" simply do the following: 1. Select "Devices" tab in Backup Exec2. Right-click on the server name and ...

discussion comment 24 May 2007

Christiane Petersen commented on: Dell PowerVault 124T LTO3 and Performance Tuning

Matt, From a Symantec perspective, we recommend you use the "default" setting for the Block Size, Buffer Size, Buffer count, however, you could try contacting your hardware vendor for further performance "tweaking". Regarding ...

discussion comment 24 May 2007

Christiane Petersen commented on: CASO delegated jobs just queue.

Francois, Does the job stay in Queued or "Recovered"? Please check out technote 288366 - "Backup jobs on Central Administration Server (CAS) go into status "Recovered", however on the Managed Media Server (MMS) they are ...

discussion comment 24 May 2007

Christiane Petersen commented on: Cannot install BE 11D Remote Agent on W2k3 server. Error 1714

Hi Eduard, To better assist you, I would need to see the exact error you are receiving. You could copy in the line from the installation log (including a couple before and after the error), or you could try running a "Silent Install" ...

discussion comment 24 May 2007

Christiane Petersen commented on: AOFO: Initialization failure

Hi Exp, I have seen this issue a couple of times, and recreating the job fixed the issue. Please try this and let me know. Regards, Christiane