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CraigM
Member for 3 years 17 weeks

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2 years 10 weeks ago CraigM commented on the Set Helpdesk Owner to the "Assigned To" Queue download You can implement the "Work Hours" customization so time doesn't get counted. You can find it here, ...
2 years 20 weeks ago CraigM commented on the Use Real-Time Scrollbar to Reduce Helpdesk Calls blog entry I know of a several customers of mine that have been asking for this exact functionality.
2 years 32 weeks ago CraigM commented on the Excel Spreadsheet for Managing Large Helpdesk Category Systems article I HIGHLY recommend this to anyone that is creating a new help desk implementation or if you are ...
2 years 36 weeks ago CraigM commented on the Reboot "NAG" message for Patch Management idea How about a forced reboot after Y number of days of nagging?
3 years 11 weeks ago CraigM posted a new blog entry: SQL 2005 Service Manager
3 years 11 weeks ago CraigM posted a new blog entry: WMI Code for VBScript
3 years 12 weeks ago CraigM commented on the SVS Google Gadget idea I have used Google Gadgets and think it would be very cool. I don't know how many companies have ...
3 years 13 weeks ago CraigM commented on the Setting the Optimal Blob Size for Recovery Solution blog entry I keep hearing 1 GB from the Estonia Team.
3 years 15 weeks ago CraigM posted a new blog entry: Simple DNS and Web Redirect for Web Pages
3 years 16 weeks ago CraigM posted a new idea: Spell Check for Help Desk
3 years 16 weeks ago CraigM commented on the Installing Altiris Deployment Server and Altiris PXE Server in a VLAN Environment article I copied and pasted it in to word =) If I ever need to actually do all the steps listed, I will ...
3 years 17 weeks ago CraigM commented on the DSSched - Remotely Schedule Deployment Server Jobs download I can see where this can be invaluable with Helpdesk Solution. It will allow me to run DS jobs by ...
3 years 17 weeks ago CraigM commented on the Can a rule reopen a closed incident? blog entry You may want to think twice about this. It could become an issue with reports measuring ticket close ...
3 years 17 weeks ago CraigM commented on the Can a scanned computer be linked to its monitor? blog entry For the example of scanning many locations... I would put in the user and scan all the assets to it. ...