Video Screencast Help

CraigWU

Member Profile

Status: -
Job Title: Asst. Directory IS
Member for: 7 years 8 weeks
Contribution Stats
2
Solutions
8
Forum Threads
9
Comments
0
Blog Entries
0
Ideas
0
Articles
0
Videos
0
Downloads
0
Events
0
Groups Joined

CraigWU's Activity

Show:
New forum discussion 05 Mar 2009
We are installing agents on some of our servers to begin tracking them in the CMDB.  We've been using these tools for a short period of time, and have installed the agent on several PCs up to this point (we started with Helpdesk, and are slowing getting familiar with Asset ...
New forum discussion 18 Nov 2008
I've seen other posts on the Black Screen problem with Carbon Copy, but this may be different. We eventually get a connection, it just consistently takes 11 minutes to happen (actually 10:59). During that time, we get a Black Screen on the simple version, and no screen at all on the Advanced ...
New forum discussion 18 Nov 2008
There have been other posts on the Black Screen problem with Carbon Copy, but this may be different. We eventually get a connection, it just consistently takes 11 minutes to happen (actually 10:59). During that time, we get a Black Screen on the simple version, and no screen at all on the ...
New forum discussion 09 Oct 2008
I have added several custom fields to the help desk, but I am not able to search by them. I noticed that one of my fields (the only Lookup field) is available, but none of the scalar fields appear. After looking at subWorkItemFind.ascx, I found that these are loaded into the ...
New forum discussion 09 Oct 2008
I've seen the post that describes customization of the DashBoard so that different queue's are displayed for different workes. This was done with code explicitly referencing the Worker's ID. I would like to add a field to the Worker table so that I don't have to hardcode which Queues are ...
New forum discussion 09 Oct 2008
I've now added several new fields to the HelpDesk worker console (and also the workitem table), but none of these show up as options to select in the Advance Search criteria drow-down list. I can see the DataStore being loaded with the following code ...
New forum discussion 02 Oct 2008
I'm customizing the WorkItemEdit form to include a second contact field (to store the person calling, if its different that person experiencing the problem). I was able to add the field, and seem to have found all the code I need to add to support it. The problem I'm having is that ...
New forum discussion 02 Oct 2008
I'm customizing the WorkItemEdit form to include a second contact field (to store the person calling, if its different that person experiencing the problem). I was able to add the field, and seem to have found all the code I need to add to support it. The problem I'm having is that in the ...