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Dan B

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Member for: 2 years 22 weeks
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Dan B's Activity

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New forum discussion 31 Mar 2014
We found that the selected item fields for Location, Department and Equipment are not cleared if the primary user is changed prior to submitting an incident. The Department and Location workflow was simple enough to clear but I am looking for a way to clear the ...
New forum discussion 16 Mar 2014
When sending notifications to End users and Support staff ServiceDesk inserts the users e-mail addres rather than First Name + Surname of Display Name. For example .. "Hi  Joe.Blogs@domain.com" "Hi
New idea 06 Feb 2014
It is simple to display a warning clicking a button.  For example enable 'Ask Confirmation' in the fuctionality tab for the button 'Close'. Does anyone know how to apply the same warning for using clicking the 'x' in the top right of a ...
New idea 29 Jan 2014
There is a need to be able to re-open tickets that are resolved immediately .  Although in an ideal world these tickets would not need to be re-opened that is not always the case.  There are many situations where a helpdesk analyst may think a fault is fixed but it is not so ...
New idea 09 Dec 2013
All of the drop down lists except for classifications allow users to press a letter in the keyboard and jump to that area of the menu. Has anyone found a way to modify the workflow to allow technicians using the advanced form to do this?   With the large number of ...
New idea 23 Oct 2013
 In the Advanved Feeder Form, the Edit Incident Form and the Work Incident Forms when selecting the classification once a user gets to the last option the triangle is still visible. This implies there are more options available. Almost all users who have reviewed the forms ...