David Ekstrom

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David Ekstrom
Member for: 5 years 3 weeks
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Job Title: IT Customer Support Manager

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Hillsborough, NC.

Member for: 5 years 3 weeks

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discussion comment 28 Mar 2011

David Ekstrom commented on: What next - Installing CMS

Thanks guys. The trialware is CMS 7.1 (duh!). That's explains it all.

New forum discussion 28 Mar 2011

David Ekstrom posted: What next - Installing CMS

I need a solution Ok, I installed SIM and ran it. Chose a couple of additional packages to install. It went through the whole download process, etc. I then dit the Begin Build option. It created the install package on the des

blog entry comment 21 Apr 2008

David Ekstrom commented on: ManageFusion 08 Las Vegas, a Video Overview

Will the lab/session documents be available online? I wasn't able to make the conference this year. Thanks.

article comment 06 Feb 2008

David Ekstrom commented on: Helpdesk Customization: Building a Better Admin Report

Great mod! How can I add additional columns? We have a status called "Wait-Part", the value is 900. What would I need to add to the CustomReportQueries.xml file?

article comment 14 Jan 2008

David Ekstrom commented on: Customizing The Winuser Console (SP5)

How can I change the query that runs on the Winuser console to exclude Closed tickets?

download comment 12 Dec 2007

David Ekstrom commented on: Performance Tuning Notification Server

So basically we should run these scripts on the NS and it will make the necessary changes in the files? I'm not a .NET guy nor vbs guy.

article comment 14 Nov 2007

David Ekstrom commented on: Using Auxillary Data in Helpdesk to Store a Contact's Manager's Info from Asset Control to Facilitate Approval Routing

Did you ever get this working? Where a business user can approve the request without consuming a license?

article comment 14 Nov 2007

David Ekstrom commented on: Route Service Requests for Approval Using Helpdesk

[quote=Sean Yarger]Stay tuned. We're keenly aware of the desires here and will ultimately be offering some cool abilities.[/quote] Any progress on this? I'm trying to implement this as part of a Change Mgmt process and need to have approvers ...

blog entry comment 13 Nov 2007

David Ekstrom commented on: Automatically Refresh the Worker Report

Does this go in a WorkerReport.ascx file? If I edit mine, I don't have a .... section. It's just a bunch of scripts... (Excerpt) Private Const SAVE_AS_LAST_QUERY_TAG As String = "save_as_last_query" Public Overrides Sub ...

blog entry comment 13 Nov 2007

David Ekstrom commented on: Artiris Workflow Management

I've been doing a lot of customizations with the software from http://www.thaweekan.com, since Altiris didn't have the capability. It's taken so long for them, I hope I can integrate what I've already done.

blog entry comment 12 Oct 2007

David Ekstrom commented on: Service Catalog Form Builder

Very handy little tool. It integrates seemlessly into the Helpdesk solution. I purchased it this week and have already built 3 forms. It does work with SP4 of Helpdesk, but having SP5 with the Service Catalog is the way to go.

article comment 08 Aug 2007

David Ekstrom commented on: Using Auxillary Data in Helpdesk to Store a Contact's Manager's Info from Asset Control to Facilitate Approval Routing

Can import/reads be done from an xml file? If so, how would it work?

download comment 04 Jun 2007

David Ekstrom commented on: Create an Incident using a Command Line Tool

I'm looking to use Microsoft Infopath for some workflow forms and having trouble with the necessary commands to pass to information from Infopath to create and Altiris incident. Anyone have experience with doing this? I know there is a way for ...

blog entry comment 04 Jun 2007

David Ekstrom commented on: Error Evaluating Macro

How can you re-assign those incidents to another worker? I know you can write SQL commands to do it, but what are all the tables/fields that need to be updated?

blog entry comment 04 Jun 2007

David Ekstrom commented on: Want to know all of the rules that have ever been triggered on an incident?

Thanks for this. A couple of changes I had to make: 1) I needed to add "HD_" to prefix the workitem detail table. INTO Rules FROM HD_workitem_detail_view 2) The default Incidents db is "Altiris_Incidents" so the line should ...

blog entry comment 18 Apr 2007

David Ekstrom commented on: Pimp Your Console, Part 2: Customizing the Background on Your Console Header

How can I get those stupid lines out from the background and make it solid? Also, I tried editing the bglines.gif file but the image is so small it's hard. Any suggestions on a .gif editor?

blog entry comment 25 Jan 2007

David Ekstrom commented on: Will a Helpdesk rule close a parent incident automatically if all child/linked incidents are closed?

Thanks! I did review the rule, but it's a bit confusing. I was looking for a place to set the parent's link type to "Push Status". I realize now that it's just the children that have that link type. I think I got it to work now.

blog entry comment 24 Jan 2007

David Ekstrom commented on: Will a Helpdesk rule close a parent incident automatically if all child/linked incidents are closed?

Can you share the code for the automation rule that does this? I have a parent incident that I want closed, only if all the child incidents are closed. Also, in reference to setting the "Link Type", is that set by default?

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