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David Falcon
commented 13 weeks 6 days ago on the Add an attachment forum discussion In IIS the upload folder is already set to allow anonymous access, so yes, there is not much you ...
David Falcon
commented 34 weeks 5 days ago on the Change Incident Status automatically forum discussion In order for an incident rule to fire, there must be some type of change to an incident. ...
David Falcon
commented 34 weeks 5 days ago on the Validate worker status forum discussion You know, now that I think about it, this may be a bit more complex. You are going to have ...
David Falcon
commented 34 weeks 5 days ago on the Retrieve Queue Members forum discussion mabdelnabi is correct.
Unless you made a customization to the worker portion of your ...
David Falcon
commented 34 weeks 5 days ago on the Order Category forum discussion To sort them, I recommend doing so before you import them. It will import them in the ...
David Falcon
commented 35 weeks 2 days ago on the Validate worker status forum discussion You've already defined the logic. You would basically create 3 routing rules and place them in ...
David Falcon
commented 35 weeks 2 days ago on the Processing Attachments/Screenshots via helpdesk inbox forum discussion What type of attachments are they? Have they been defined?
David Falcon
commented 35 weeks 3 days ago on the Creating Department wants Given and Surname forum discussion I would go and see if any of the user data classes were accidentally assigned to the department ...
David Falcon
commented 35 weeks 3 days ago on the Notify Rule to send notification when incident is older than 1 hour ?? forum discussion This is not actually handled within Helpdesk. You will need to go into NS to do ...
David Falcon
commented 35 weeks 3 days ago on the Editing the number of rows returned in helpdesk forum discussion Not sure on changing the dropdown values, but I will take a look at it. I believe the ...
David Falcon posted a new article: Customizing The Winuser Console (SP5)
David Falcon posted a new article: Adding Custom Lookups to the Lookup Tool in Helpdesk
David Falcon posted a new blog entry: Helpdesk and Recurring Incidents