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11 weeks 6 days ago David Falcon
commented on the Add an attachment forum discussion In IIS the upload folder is already set to allow anonymous access, so yes, there is not much you ...
32 weeks 5 days ago David Falcon
commented on the Change Incident Status automatically forum discussion In order for an incident rule to fire, there must be some type of change to an incident. ...
32 weeks 5 days ago David Falcon
commented on the Validate worker status forum discussion You know, now that I think about it, this may be a bit more complex. You are going to have ...
32 weeks 5 days ago David Falcon
commented on the Retrieve Queue Members forum discussion mabdelnabi is correct.
Unless you made a customization to the worker portion of your ...
32 weeks 5 days ago David Falcon
commented on the Order Category forum discussion To sort them, I recommend doing so before you import them. It will import them in the ...
33 weeks 3 days ago David Falcon
commented on the Validate worker status forum discussion You've already defined the logic. You would basically create 3 routing rules and place them in ...
33 weeks 3 days ago David Falcon
commented on the Processing Attachments/Screenshots via helpdesk inbox forum discussion What type of attachments are they? Have they been defined?
33 weeks 3 days ago David Falcon
commented on the Creating Department wants Given and Surname forum discussion I would go and see if any of the user data classes were accidentally assigned to the department ...
33 weeks 3 days ago David Falcon
commented on the Notify Rule to send notification when incident is older than 1 hour ?? forum discussion This is not actually handled within Helpdesk. You will need to go into NS to do ...
33 weeks 4 days ago David Falcon
commented on the Editing the number of rows returned in helpdesk forum discussion Not sure on changing the dropdown values, but I will take a look at it. I believe the ...
1 year 44 weeks ago David Falcon posted a new article: Customizing The Winuser Console (SP5)
2 years 13 weeks ago David Falcon posted a new article: Adding Custom Lookups to the Lookup Tool in Helpdesk
3 years 12 weeks ago David Falcon posted a new blog entry: Helpdesk and Recurring Incidents