drew.ohara

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drew.ohara
Member for 1 year 27 weeks

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23 weeks 3 days ago drew.ohara commented on the TechTip: Greening Your IT Effort article Thank you for your efforts to make a greener world. I'd love to incorporate these where I work.
27 weeks 3 days ago drew.ohara commented on the SQL Queries to Help Merge Helpdesk Contacts article when running the sql to update the incidents database, does it update workitem_detail_view as well. ...
36 weeks 2 days ago drew.ohara commented on the How would I change the default Assigned worker in Altiris Helpdesk. forum discussion You can use a routing rule or an incident rule to get around this. Let me know if you'd like me ...
36 weeks 2 days ago drew.ohara commented on the Create a Batch of Incidents forum discussion It is possible to create a batch of new incidents using a task you can create. It'll only be ...
36 weeks 2 days ago drew.ohara commented on the How can I add a specific Category to a report Query to create a Notification Policy forum discussion You should be able to with no problems. In my organization the field is called ...
36 weeks 2 days ago drew.ohara commented on the how do I create new email templates? forum discussion You can go to Admin > Email Templates > List Email Message Templates. I find it ...
36 weeks 2 days ago drew.ohara commented on the Is it possible to have rules run while still in the edit view? blog entry While the vali. rules do run before the incident is "commited" they do not run while you're ...
36 weeks 3 days ago drew.ohara commented on the Juice Community - tell us what you think forum discussion I have found that some of the pages have the site menu at the top of the page, some on the right side ...
36 weeks 3 days ago drew.ohara commented on the Altiris_Incident Contacts Orphaned forum discussion How do I properly correct the Altiris_Incident Contact record for staff that have been ...
48 weeks 2 days ago drew.ohara commented on the Set Helpdesk Owner to the "Assigned To" Queue download I'm pretty sure you can only be associated with one Retrieve Queue per Worker. There may be ...