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2 years 15 weeks ago Greg Giles posted a new blog entry: CMDB Solution 6.5 Now Shipping
2 years 15 weeks ago Greg Giles posted a new blog entry: Asset Management Solution 6.5 Now Shipping
2 years 24 weeks ago Greg Giles
commented on the Helpdesk Customization - Changing the Title blog entry I used the custom.config file in the example. The changes will be preserved upon upgrade.
2 years 41 weeks ago Greg Giles
commented on the Will a Helpdesk rule close a parent incident automatically if all child/linked incidents are closed? blog entry In the Helpdesk Solution, you can review the syntax by going to Admin > Automation Rules > View ...
3 years 6 days ago Greg Giles
commented on the Customizing Helpdesk Solution blog entry There are a number of resources to learn how to customize the Helpdesk. I believe the Altiris TRK ...
3 years 1 week ago Greg Giles
commented on the Customizing Helpdesk Solution blog entry To accomplish this, you would customize Helpdesk Solution by adding a new new database entry for Cost ...
3 years 1 week ago Greg Giles
commented on the What are the license requirements for Helpdesk? blog entry If the worker acquires a license by creating a new incident or doing one of the other ...
3 years 6 weeks ago Greg Giles posted a new blog entry: Helpdesk Customization - Changing the Title
3 years 15 weeks ago Greg Giles
commented on the Can I automatically add an additional comment to a new incident? blog entry you want to save time typing. For example, if the category is "Break-fix\Printer\Out of Toner", the ...
3 years 16 weeks ago Greg Giles
commented on the Wizdom Centre idea A fully integrated knowledge base is included with the Helpdesk 6.0 and above. The knowledge base is ...
3 years 16 weeks ago Greg Giles
commented on the Spell Check for Help Desk idea Craig,
This is a common request and will surely find its way into Helpdesk Solution one day. In ...
3 years 17 weeks ago Greg Giles
commented on the More Asset Automation, Please blog entry Recently, new functionality has been released in the Early Access Release (EAR) of the ASDK which ...
3 years 18 weeks ago Greg Giles
commented on the Using Validation Rules with Data Macros to Enforce Workflow and Edit Rules blog entry I just tried this tip and it worked like a charm. This gives me some pretty cool ideas on how to ...