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Greg Giles
Member for 3 years 24 weeks

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Greg Giles posted a new blog entry: CMDB Solution 6.5 Now Shipping 2 years 17 weeks ago
Greg Giles posted a new blog entry: Asset Management Solution 6.5 Now Shipping 2 years 17 weeks ago
Greg Giles commented 2 years 26 weeks ago on the Helpdesk Customization - Changing the Title blog entry I used the custom.config file in the example. The changes will be preserved upon upgrade.
Greg Giles commented 2 years 43 weeks ago on the Will a Helpdesk rule close a parent incident automatically if all child/linked incidents are closed? blog entry In the Helpdesk Solution, you can review the syntax by going to Admin > Automation Rules > View ...
Greg Giles commented 3 years 2 weeks ago on the Customizing Helpdesk Solution blog entry There are a number of resources to learn how to customize the Helpdesk. I believe the Altiris TRK ...
Greg Giles commented 3 years 3 weeks ago on the Customizing Helpdesk Solution blog entry To accomplish this, you would customize Helpdesk Solution by adding a new new database entry for Cost ...
Greg Giles commented 3 years 3 weeks ago on the What are the license requirements for Helpdesk? blog entry If the worker acquires a license by creating a new incident or doing one of the other ...
Greg Giles posted a new blog entry: Helpdesk Customization - Changing the Title 3 years 8 weeks ago
Greg Giles commented 3 years 17 weeks ago on the Can I automatically add an additional comment to a new incident? blog entry you want to save time typing. For example, if the category is "Break-fix\Printer\Out of Toner", the ...
Greg Giles commented 3 years 18 weeks ago on the Wizdom Centre idea A fully integrated knowledge base is included with the Helpdesk 6.0 and above. The knowledge base is ...
Greg Giles commented 3 years 18 weeks ago on the Spell Check for Help Desk idea Craig, This is a common request and will surely find its way into Helpdesk Solution one day. In ...
Greg Giles commented 3 years 19 weeks ago on the More Asset Automation, Please blog entry Recently, new functionality has been released in the Early Access Release (EAR) of the ASDK which ...
Greg Giles commented 3 years 20 weeks ago on the Using Validation Rules with Data Macros to Enforce Workflow and Edit Rules blog entry I just tried this tip and it worked like a charm. This gives me some pretty cool ideas on how to ...