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Hobbsy

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Hobbsy
Member for: 4 years 31 weeks
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Member for: 4 years 31 weeks

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Hobbsy's Activity

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discussion comment 09 Feb 2010

Hobbsy commented on: Service Desk New Hire Process

There are great examples for download from this site taken from the Symantec designed starter pack of workflows, Regards, Hobbsy

discussion comment 05 Nov 2009

Hobbsy commented on: How to continue a Change Mgmt Process without tasks?

Just check to make sure that your account has the same rights as a "Change Manager", as the default Admin type accounts do not always have every process right available. That being done, log in with your new rights and see if you get an ...

discussion comment 31 Oct 2009

Hobbsy commented on: General Email settings in Service Desk 7

The chances are that there is a global variable that needs to be changed and this may not be a simple console setting change. This will be embedded within one of the workflows that drives email response and creation. As a guess maybe the ...

discussion comment 11 Sep 2009

Hobbsy commented on: Service Desk 7 trainings ? (Servicedesk 7)

ITS do a great job in the US supporting products such as workflow and Servicedesk, however if you're European based the support and drive from Symantec to develop skills and capabilty within the Partner network can only be described as ...

discussion comment 06 Sep 2009

Hobbsy commented on: Training for Service Desk 7

As always the details coming out from Symantec are confusing, if there is classroom based training planned, as Jonathan mentioned then that will be excellent. My source was from the head of training in the UK and they were unaware of any ...

discussion comment 02 Sep 2009

Hobbsy commented on: Training for Service Desk 7

Rob is correct basic workflow will help understand and go some way to enabling the implementation of the product, but your Servicedesk or support analyst would gain no benefit, certainly not at the cost of Symantec training.

New forum discussion 01 Sep 2009

Hobbsy posted: Training for Service Desk 7

I need a solution With the launch of the new Service Desk 7 product imminent, the existing Altiris Service Desk community will be waiting to get their hands on this all new capability. Allowing for the first time within a Syman

discussion comment 01 Sep 2009

Hobbsy commented on: Service Desk 7 Release Date????

Having taken part in the Beta testing program, the installation for SD7 is different to that which we are used to as it goes via the SIM application and as such requires and tests that the host machine meets minimum requirements. During the ...

discussion comment 30 Mar 2009

Hobbsy commented on: Workflow new user training

It may be a little while after your original question but I would suggest you check out www.Protirus.com who are a trusted Workflow partner offering workflow training