Hubert Kacprzak

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Hubert Kacprzak
Member for: 6 years 45 weeks
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Member for: 6 years 45 weeks

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discussion comment 11 Dec 2009

Hubert Kacprzak commented on: Altiris Helpdesk Solution - POP3 E-Mail Inbox: inline images?

In version 6 of HelpDesk it is not possible. I do not know the new version - 7.

New forum discussion 10 Dec 2009

Hubert Kacprzak posted: Errors in HelpDesk with HDQUERY

I need a solution I want to have a validation rule: when worker set status Closed the rule checks if the ticket had status Realised in the past. I made it by HDQUERY: "HDQUERY[[select top(1) workitem_version from w

discussion comment 09 Apr 2009

20609764 commented on: Notification report email format

Did you manage to solve the problem? I have exactly the same issue. I do not know the configuration of Notification Server but maybe it is simillar to the Configuration of Helpdesk and there is a possibility to choose format of the outgoing ...

discussion comment 22 Feb 2009

kacprzakh commented on: Duplicate Assets

In asset Management you can marge two assets into one - i am not sure how it will affect Helpdesk Database, maybe only one will stay, the second can be inactive.

New forum discussion 06 Feb 2009

Hubert Kacprzak posted: Report On time tickets by workers

I need a solution I need a good report for KPI: On time tickets by workers The assumptions are: 1) only the tickets with current status closed or realised (id 400 or 600) 2) if ticket was realised but now is agai

discussion comment 29 Jan 2009

kacprzakh commented on: Link a few incidents in one step

Any ideas? We receive many automated alerts into Helpdesk and that would help.

discussion comment 01 Dec 2008

kacprzakh commented on: V7.x Inhancement Request - Worker Blackout

Sure. That would be very usefull! I was writing abut that in http://forums.altiris.com/mess...id=53407&enterthread=y but still no ideas :-( For the time being you can implement a routing rules as I did. Unfortunatelly only admin of HelpDesk can ...

discussion comment 01 Dec 2008

kacprzakh commented on: How a worker can activate a routing rule?

Thanks but unfortunatelly that is not an option for me. I want to have a functionality that will not allow assigning a ticket to the worker that is out of office.

New forum discussion 06 Nov 2008

Hubert Kacprzak posted: How a worker can activate a routing rule?

I need a solution I have created a rule for each workers that if he is out of office the routng rule should be active and the ticket is routed to different person. The other idea is to have validation rules for each worker and t

New forum discussion 09 Sep 2008

Hubert Kacprzak posted: Link a few incidents in one step

I need a solution I want to link many incidents with the main one just in one step. There is no "link" entry in "Edit Multiple Incidents". Any ideas how to make it? It would be a very good option when

article comment 05 Jan 2008

kacprzakh commented on: Adding a Checkbox to a Custom Helpdesk Page

Everything fine but what about log? When I change only the checkbox in the incident the message in the history is: "This incident was saved, but there were no changes detected." Shouldn't it be logged by standard? I can write a incident rule ...

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