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Janelle Burton

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Janelle Burton
Member for: 4 years 27 weeks
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Job Title: Network Administrator

Member for: 4 years 27 weeks

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Janelle Burton's Activity

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discussion comment 28 Oct 2010

Janelle Burton commented on: Resource Import Data Filter and Concatenating fields in Connector Solution 7

QuietLeni, I see that no one responded. Did you figure out how to add a new line or carriage return via the Connector Solution? I opened a ticket with tech support, but they seem to be having trouble figuring this out as ...

blog entry comment 23 Jan 2009

Janelle Burton commented on: Adding Attachments to Quick Incidents, Incident & Automation Rules and Tasks

After following your instructions from above to add the attachment to a quick incident, I get an error message upon trying to save the new incident that is created from the quick incident. Please help! I don't know what I did wrong, but I am ...

discussion comment 01 Apr 2008

Janelle Burton commented on: In Need of Helpdesk Worker Evaluation Metrics

It seems that we are unsure of what we want right now. The canned reports do provide statistics on open, closed, created, etc. but it seems that there may be some inflation of tasks or over "ticketing" to make it appear as if more work is being ...

New forum discussion 31 Mar 2008

Janelle Burton posted: In Need of Helpdesk Worker Evaluation Metrics

My manager wants me to come up with some metrics to evaluate the performance of the helpdesk workers. What metrics are you currently using to evaluate your workflow (workload)? Are you utilizing the canned reports or have you created any custom reports? Any ideas would be greatly appreciated. Th