jbrown

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Member for: 3 years 33 weeks
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Job Title: Workflow and Altiris Engineer

Web Site: http://www.itsdelivers.com

Member for: 3 years 33 weeks

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Symantec Accreditations

Symantec Technical Specialist (STS)

Altiris Client Management Suite 7.1
Symantec Management Platform 7.1
Veritas NetBackup 6.5 for Unix

Symantec Certifications

Symantec Certified Specialist (SCS)

Administration of Altiris Client Management Suite 7.1
Administration of Symantec Management Platform 7.1

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jbrown's Activity

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New video 14 Sep 2011

jbrown posted: ServiceDesk Custom Search by ITS Partners Workflow Team

Simple Custom Process Search and Advanced Custom Process Search are Symantec Workflow web form projects created by the ITS Partners Workflow team as custom integrations into Symantec ServiceDesk. Josh Brown, Workflow Engineer

New video 29 Aug 2011

jbrown posted: Demonstration of Symantec ServiceDesk Change Management process

Josh Brown, Workflow and Altiris Engineer for ITS Partners, discusses change management in Altiris 7.0 and 7.1 This video is a demonstration of Symantec ServiceDesk Change Management process. The purpose of Change Management i

discussion comment 09 Dec 2010

jbrown commented on: ServiceDesk portal connect with https

To use SSL or Https you must install with Https at the beginning of the install. Certain webparts will not function correctly if you install http and turn on https, in particular the report webpart is the one I have seen not function. This ...

discussion comment 19 Aug 2010

jbrown commented on: SLA - Warn/Late

Hold does not stop the SLA clock, tested on MR2.

discussion comment 19 May 2010

jbrown commented on: How do I troubleshoot setting up the email based ticketing capability

Check the logs in [InstallDrive]:\Program Files (x86)\Altiris\Workflow Designer\Logs, the logs are either sd.email.monitor.log or sd.email.inboundmanagement.log. Also you can run the sd.email.monitor project in debug to see if and where the ...

discussion comment 29 Apr 2009

jbrown commented on: Grid Component Modification ?

Not sure if you have figured this out yet. The styles for grids are based upon XML files found in this location \Program Files\Altiris\Workflow Designer\Shared\scripts\Infragistics\Presets.