Mr.BadExample

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Mr.BadExample

Symantec Employee

Member for: 3 years 17 weeks
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Job Title: Principal Support Engineer

Member for: 3 years 17 weeks

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discussion comment 21 Nov 2011

Mr.BadExample commented on: AIM Error with IM Manager - Your buddy list, expressions and some settings are temporarily unavailable.

It sounds like you may be seeing this issue: http://www.symantec.com/docs/TECH93224 Though the symptoms for the latest AIM clients may be different from the older 6.x clients that the KB was orginially documented with. Do the end users see ...

discussion comment 29 Sep 2011

Mr.BadExample commented on: Yahoo Messenger v10 and IM Manager

Without some more details like error messages its hard to say what it could be. Just remember that the overall way that Yahoo 10 client connect to IM Manager are: 1. Does an intial connection over port 80 and queries the remote server ...

discussion comment 17 Aug 2011

Mr.BadExample commented on: migrate users ID from old IM manager server to new IM manager server

You can migrate users from one database to another via SQL queries if you really need to. However, you would need to open a support case to get a engineer to help you with the exact SQL queries. Chances are... that you probably can ...

discussion comment 16 Aug 2011

Mr.BadExample commented on: IM Manager license

The IM Manager Web UI isn't impacted by license conditions. The Web UI should appear for you regardless of how old your license may be. My guess is that IIS or the website running the IM Manager web UI is either stopped or is not ...

discussion comment 06 Jul 2011

Mr.BadExample commented on: When IM Manager support Lync 2010

Lync 2010 is not yet supported by IM Manager. Hence why you are having a tough time finding anything listing it. The latest version of IM Manager is indeed 8.4.17.

discussion comment 16 Feb 2011

Mr.BadExample commented on: SYMC IM MANAGER

Por desgracia, IM Manager no es compatible con actuales que Windows Live Messenger Cliente. La lista de clientes soportados actualmente se puede encontrar aquí: Supported IM Clients for IM ...

discussion comment 29 Dec 2010

Mr.BadExample commented on: Exporting conversations based on group membership

extenstionAttributes1-15 are built in attributes to AD, they are typically left blank most of the time and are there to be used to add in additional data to AD objects when the preexisting ones don't quite do the trick. So in practice you ...

discussion comment 29 Dec 2010

Mr.BadExample commented on: Exporting conversations based on group membership

The LDAP attribute character limitation is part of all versions of IM Manager and is not specific to your particular version. This particular error is listed in the IM Manager Implemenation Guide: Chapter 6: Setting Up Users and Groups: Working ...

discussion comment 09 Sep 2010

Mr.BadExample commented on: Internal Error 2753 while upgrading Brightmail Antispam applicatiom from 6.1.1.0 to 6.2.0

The regwizard error that you saw before looks unrelated to the BCC issue that you are seeing. The reg_wizard is used by the application to verify your license for SBMF with the symantec backend servers. The BCC doesn't check or ...

discussion comment 09 Jul 2010

Mr.BadExample commented on: Tweaks or Best Practices

There aren't a lot of tweak guides for IM Manager, if you need specific recommendations, Support and Sales might be able to give you specifics. For general rules of thumb are: 1. IM Manager can support upto 5000 public IM users per server ...

discussion comment 09 Jul 2010

Mr.BadExample commented on: Import job fails with UNC path

It may be that the SQL Server does not have access to the UNC path where the import files are located. The SQL Server database will attempt to upload into iteslf a flat-file of the imported data that goes into the IM Manager tables. If ...

discussion comment 08 Feb 2010

Mr.BadExample commented on: Conduit ssl error

Have you had a chance to verify that you can connect out to the correct location over port 443? This could be a network related issue, i.e. a firewall blocking the connection to the Symantec Brightmail backend servers. If you do a test ...

discussion comment 02 Dec 2009

Mr.BadExample commented on: IM Manager

IM Manager does integrate with OCS hwoever there is no requirement to setup archiving with EV or any other system. Most customer that do integrate OCS and IM Manager are looking to archive their messages but, their is no requirment ...

discussion comment 02 Dec 2009

Mr.BadExample commented on: IM Manager Problem with logon

Hi Aldo, There are 2 places that you need to update when updating the service account informaton for IM Manager: 1. The Login ID that the services use 2. The Anonymous User ID for IIS Here is a KB article that describes how to do ...