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Jeremy.L

Jeremy.L
Symantec Employee
Accredited

Member for: 2 years 27 weeks
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Member for: 2 years 27 weeks
Blog: View recent blog entries
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6
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Forum Threads
65
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1
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Jeremy.L's Activity

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discussion comment 12 Dec 2011
Jeremy.L commented on: SEPM 11 RU7 MP1 - don't want to process definitions
Hi,    It seems to me like a disk space issue, either on the SEPM (check both C: and the SEPM partition or a FG szie issue on the SQL server. Sesmlu logs from the /tomcat/logs folder may help. Definition flow is as follow : - LU ...
discussion comment 12 Dec 2011
Jeremy.L commented on: SEP12 - Was the Usermode problem resolved?
Hello,    As stated above, SEP 11.0 is primarily designed to use Computer Mode, with the option to use User mode if needed. There have been a large number of cases where clients started switching to user mode unexpectedly in SEP 11.0 ...
discussion comment 12 Dec 2011
Jeremy.L commented on: Symantec Endpoint Protection 12.1 Does Not Stealth Ports?
Hi,   The answers above were partially correct, if you create a firewall rule to block all ports (and then allow a few) as I believe is the default for NIS, then they should show up as Stealth. However, The port scan detection does not ...
discussion comment 06 Dec 2011
Jeremy.L commented on: Problems with GUP
Hi Syed,   Please cerate your own forum thread to discuss your issue, this will avoid any confusion in the discussion. Thank you.
discussion comment 06 Dec 2011
Jeremy.L commented on: Symantec Endpoint database issue
Hi Thomas,   Alternatively you can configure the SEPM to use a Microsoft SQL server DB, this makes it easier to manage and very simple to run queries against. Before thinking of using customer queries to fetch data, you may want to check ...
discussion comment 06 Dec 2011
Jeremy.L commented on: Endpoint Security
Hi JPCNet,    First off, from that error message, you are running SEP 11.0 MR3 This is a fairly old build and you may want to upgrade (especially for the SNAC.EXE crash issue) A few questions : - Are you actively using Network ...
discussion comment 06 Dec 2011
Jeremy.L commented on: Problems with GUP
Hi Tom,    If the computer that should be a GUP has been offline since before you changed the Liveupdate policy, it would not have received the new policy and therefore not started acting as a GUP yet. Do you have the green dot on the ...
discussion comment 06 Dec 2011
Jeremy.L commented on: Unmanaged 12.1 client on Citrix server creates scans per user
Hi,   Just to confirm what CrazyMoonlight said. This is an issue that is being looked at and is planned to be fixed in SEP 12.1 RU1 MP1.  The workaround described should work, it may need to be done on a regular basis to take care of ...
discussion comment 18 Feb 2010
Jeremy.L commented on: Live Update Administrator dont updat Antivirus and antispyware defi and rest of components definitions do update
    People are right to ask you to check what Lu version is on the SEPM (it should be 3.3) But your problem is most likely with the LUA catalog : Please follow the following documentation to the letter ...
article comment 18 Feb 2010
Jeremy.L commented on: Antivirus software and the illusion of protection.
   Did you disable the autorun? that's the main propagation means for Sality if I remember right, not using domain admin accounts on infected machines is important as well as scanning your fileservers.    It is also ...
discussion comment 16 Feb 2010
Jeremy.L commented on: Client's Definition Stays @ 31Dec2009
You can do this to upgrade the client, if your clients I already on 11.0.5002 then the installation package will not get process and neither will the definitions you may have added to the package  Patching the SEPM is the only way, fail ...
discussion comment 16 Feb 2010
Jeremy.L commented on: Client's Definition Stays @ 31Dec2009
    What exactly are you pushing through the Deployment wizard? Sounds interesting yet strange way to do things... This is not originally intended to deploy definition updates although I suppose it could work with some package ...
discussion comment 16 Feb 2010
Jeremy.L commented on: SMC.exe Runtime Error (AntivirusProduct line is missing)
What version of the client are you using?    Many of these issues can be resolved by simply upgrading to latest SEP release (11.0.5 in this case). 
discussion comment 15 Feb 2010
Jeremy.L commented on: uninstall password
Do what Vikram said and used the Sylink Replacer tool, that should work fine for you provided you have an English Windows environment
discussion comment 15 Feb 2010
Jeremy.L commented on: uninstall password
 This is not the uninstall password but the password to stop the service Symantec management client. They should be the same however. The easiest would be if you remembered the password, else I suppose you could start in safe mode and ...
New article 15 Feb 2010
Jeremy.L posted: Antivirus software and the illusion of protection.
 "How come my machines got infected even though I had the antivirus installed?" Is a question we hear all too often and is usually either a missed detection of a new threat (not yet in the definitions) or most likely due to "bad" system administration. Unfortunately the
discussion comment 15 Feb 2010
Jeremy.L commented on: SEP Client Incorrectly Downloading Content From SEPM
    THe most likely scenario is your Liveupdate Policies are not correct. Keep in mind both the GUP and the clients connecting to it need the same LU policy That's right, the GUP needs to have his IP/Hostname in the GUP part of ...
discussion comment 15 Feb 2010
Jeremy.L commented on: SEPM Licensing
You do need to have a current license for software updaets and support, it is not checked for definitions update, This is to facilitate customers, especially in larger networks and we trust our customers to duly renew their licenses. 
discussion comment 15 Feb 2010
Jeremy.L commented on: Lenteur de distribution des MAJ's depuis SEPM vers les Clients SEP's.
    Dans votre cas il est inutile d'installer Liveupdate Adminsitrator et je vous conseille de le désinstaller. Tout simplement car il fait double emploi avec le SEPM et va ralentir le reseau et le serveur pour ...
discussion comment 15 Feb 2010
Jeremy.L commented on: Deploying symantec client to windows 7 through SEPM
Windows 7 is only supported on RU5 ( 11.0.5 ) Support for Symantec Endpoint Protection on Microsoft Windows 7 http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008120412002648 

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