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JLAbuhl
Member for 3 years 1 week

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JLAbuhl commented 5 weeks 3 days ago on the How long do categories take to show up? forum discussion After we recently made a ton of customizations and changes to our system to be ITIL compliant, we ...
JLAbuhl commented 7 weeks 2 days ago on the It is possible to copy an incident? forum discussion List it as a task: ...
JLAbuhl commented 24 weeks 3 days ago on the Automated Incident Creation through E-mails article Here is the information on setting up your inbox.  If you "TEST" the connection...make ...
JLAbuhl commented 26 weeks 6 days ago on the Production System and Test System Sync forum discussion The set up for our test server is also different from our production server.  The hardware is a ...
JLAbuhl commented 31 weeks 6 days ago on the Is anyone tracking IT team's time in Altiris Helpdesk module? forum discussion Ultimately, mgmt was trying to do both resource planning and work/time tracking in ...
JLAbuhl commented 31 weeks 6 days ago on the Helpdesk Email Template WORKITEM (worktitem_comment) forum discussion Just an FYI... Unchecking the box to "Include incident change log with every incident ...
JLAbuhl commented 33 weeks 4 days ago on the Cannot create new Incidents after Nmae Change forum discussion We've had this happen when a person's name changes in Active Directory.  Sometimes we have to ...
JLAbuhl commented 42 weeks 3 days ago on the Multiple contacts for incidents forum discussion But if you did that....how much would it add to the complexity of your system? For example, when your ...
JLAbuhl commented 42 weeks 3 days ago on the Limiting owner to Queues forum discussion Since the workers and queues are listed in the same table (Worker Tbl), how would you distinguish ...
JLAbuhl commented 42 weeks 3 days ago on the Multiple contacts for incidents forum discussion I am unaware of any method to associate an incident to multiple contacts. All of the language ...
JLAbuhl posted a new forum discussion: User Group Content 44 weeks 6 days ago
JLAbuhl posted a new article: System Outage Incident Process 46 weeks 5 days ago
JLAbuhl posted a new article: Automated Incident Creation through E-mails 1 year 4 weeks ago
JLAbuhl posted a new blog entry: Help Desk Queue Notification 1 year 14 weeks ago
JLAbuhl posted a new forum discussion: Service Desk Solution 1 year 14 weeks ago