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JLAbuhl
Member for 2 years 51 weeks

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3 weeks 3 days ago JLAbuhl commented on the How long do categories take to show up? forum discussion After we recently made a ton of customizations and changes to our system to be ITIL compliant, we ...
5 weeks 2 days ago JLAbuhl commented on the It is possible to copy an incident? forum discussion List it as a task: ...
22 weeks 3 days ago JLAbuhl commented on the Automated Incident Creation through E-mails article Here is the information on setting up your inbox.  If you "TEST" the connection...make ...
24 weeks 6 days ago JLAbuhl commented on the Production System and Test System Sync forum discussion The set up for our test server is also different from our production server.  The hardware is a ...
28 weeks 5 days ago JLAbuhl posted a new forum discussion: Notification Server 7.0
29 weeks 6 days ago JLAbuhl commented on the Is anyone tracking IT team's time in Altiris Helpdesk module? forum discussion Ultimately, mgmt was trying to do both resource planning and work/time tracking in ...
29 weeks 6 days ago JLAbuhl commented on the Helpdesk Email Template WORKITEM (worktitem_comment) forum discussion Just an FYI... Unchecking the box to "Include incident change log with every incident ...
31 weeks 4 days ago JLAbuhl commented on the Cannot create new Incidents after Nmae Change forum discussion We've had this happen when a person's name changes in Active Directory.  Sometimes we have to ...
40 weeks 3 days ago JLAbuhl commented on the Multiple contacts for incidents forum discussion But if you did that....how much would it add to the complexity of your system? For example, when your ...
40 weeks 3 days ago JLAbuhl commented on the Limiting owner to Queues forum discussion Since the workers and queues are listed in the same table (Worker Tbl), how would you distinguish ...
40 weeks 3 days ago JLAbuhl commented on the Multiple contacts for incidents forum discussion I am unaware of any method to associate an incident to multiple contacts. All of the language ...
42 weeks 6 days ago JLAbuhl posted a new forum discussion: User Group Content
44 weeks 5 days ago JLAbuhl posted a new article: System Outage Incident Process
1 year 2 weeks ago JLAbuhl posted a new article: Automated Incident Creation through E-mails
1 year 12 weeks ago JLAbuhl posted a new blog entry: Help Desk Queue Notification
1 year 12 weeks ago JLAbuhl posted a new forum discussion: Service Desk Solution
1 year 42 weeks ago JLAbuhl posted a new group: Seattle Endpoint Management & Virtualization User Group