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Member Profile

Jocar Partner Accredited Certified

Status: -
Job Title: Senior Systems Engineer
Member for: 4 years 2 weeks

Symantec Accreditations

Symantec Technical Specialist (STS)
  • Altiris Client Management Suite 7.1
  • Altiris Client Management Suite 7.1 / CMS 7.x
  • Symantec Management Platform 7.1
  • Symantec NetBackup 7.0 for UNIX
  • Veritas NetBackup PureDisk 6.5

Symantec Certifications

Symantec Certified Specialist (SCS)
  • Symantec Backup Exec 12 for Windows Servers Administrator
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Jocar's Activity

New forum discussion 13 Nov 2013
Hello all, Is there any multi-tenancy capabilities available in ServiceDesk 7.1? I want to restrict users from viewing other support groups incidents.  Support engineers can view all incidents created on ServiceDesk. What I need to do, is to allow support engineer to only ...
New forum discussion 30 Apr 2013
Hello all,  How is possible to assign a ticket using Advanced Incident form to an individual technicain/engineer, not to a service queue in service desk 7.5. I know that this was possible in earlier version. How this is done in this version? thanks,
New forum discussion 24 Sep 2012
Dear, How I can create Business Services with ServiceDesk 7.1. best regards,
discussion comment 17 Aug 2012
Jocar commented on: Backup Over SAN
New forum discussion 17 Aug 2012
Dears, I want to print a "Field Service Report" from the ServiceDesk 7 application. The report should be similar to the image below. the FSR should include all the information below. Is it possible to design the same form and get all the information from Incident ...
New forum discussion 17 Aug 2012
Dears, I am trying to backup my Exchange server (DAG) over SAN. I have done all the SAN configuration as follows: - Installed media server on both Exchage servers - Installed SSO option on all media server - Configured Tape drive attached to fibre switch I ...
New forum discussion 10 Aug 2012
Dears, I need to create an incident report using ServiceDesk 7.1. The report should have a form report and include information about single incident. Is it possible to do that with the report builder? and how? best regards,
New forum discussion 06 Jul 2012
Dears, Is there a possible way to restore a single row from SQL database backup? best regards,
New forum discussion 08 Feb 2012
Hello all, I am trying to install Client Management Suite using offline installation method. I have downloaded the Altiris CMS and created a package using AIM installer console. I have copied the package to a new server that has no internet connection. I have extracted the package and ...