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JoshCMP

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New idea 25 Aug 2014
When a comment added to a ticket, our system notifies the owner via email who entered the comment and the comment added. I'd like this feature to be true for when someone replies to an email with a sessionidand a comment is appended to a ticket via email. As it works now, if a user replies to ...
New forum discussion 11 May 2014
I'm trying to setup my ticketing system as follows: I have a main Helpdesk queue which all tickets come into and several other queues which tickets will be assigned to accordingly (Server/Network/etc...). When a ticket comes into the main helpdesk queue it is assigned to the security ...