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kavin

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kavin
Member for: 2 years 38 weeks
Contact: Send this user an email

Job Title: Support Engg

Biography:

I work for Symantec Support

I live in Pune

Chicken Tandoori.

Member for: 2 years 38 weeks

Blog: View recent blog entries

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28

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6

Forum Threads

596

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3

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3

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kavin's Activity

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discussion comment 05 Feb 2012

kavin commented on: How to change the date format - SEPM 12.1

Home page > preference > log and report should give you what you are looking for.

discussion comment 30 Jan 2012

kavin commented on: Only online clients show in notification.

what version are you using now? and also what time frame you selected while pulling the report, make sure its atleast a week's report.

discussion comment 29 Jan 2012

kavin commented on: Symantec Endpoint Protection Manager 11 MR5 Console error

As per the attached logs I can see there is a "HTTP 403 Access Forbidden" error. As per the error it means that may be you have some ip address specifed in the denied access list in the IIS For that go IIS > Symantec web server ...

discussion comment 29 Jan 2012

kavin commented on: How do I clear the infected status in 12.1?

The infected status wil get cleared automatically, once the infection is been taken care. you cannot manually clear it in SEP 12.1

discussion comment 29 Jan 2012

kavin commented on: Report

Yes you can enable the feature for "Application learning" and with the help of the learned application list you can find out what all applications are running on the client where SEP is installed. With the help of system Lockdown ...

discussion comment 22 Nov 2011

kavin commented on: Regarding Update

Will the GUP server would be shutdown as per the office timing? if yes then it can affect the updates but its recommended to keep the GUP on a server which would not be turned off frequently.

discussion comment 22 Nov 2011

kavin commented on: Upgrading Groups with Package option

Its mentioned to select an appropriate package because its assumed that the 64 bit and the 32 bit clients would be part of two diiferent groups, but if you have both the clients under one group then you can assign both the packages to one group.

discussion comment 22 Nov 2011

kavin commented on: Management server gone need to replace

What database are you using? When you browse through IIS > Reporting does it gives you the blue login page to the SEPM? Did you try to establish ODBC connectivity? Can you collect the sylink logs from one of the client which is not ...

discussion comment 21 Nov 2011

kavin commented on: Error code in 12.1 RU1

Yes this related to authentication that you use to connecto the SQL server using SQL would help you, but I think you have already tried to use SQL authentication if thats not working then I would suggest you to post the scmserver0.log and SQL ...

discussion comment 21 Nov 2011

kavin commented on: Upgrading Groups with Package option

yes you can assign both the packages please check this link http://www.symantec.com/docs/TECH96789

discussion comment 21 Nov 2011

kavin commented on: Unable to deploy SEP to server (12.1)

you can enable the finest logging and see if you get the logs in the tomact foler. To enable the Finest logging add scm.log.loglevel=Finest to the conf.properties file under SEPM/Tomact/Etc folder once enabled you can look for scmserver ...

discussion comment 21 Nov 2011

kavin commented on: SQLa0000.tmp file rapidly increases

Run the Dbvalidator and see if it passes or fails, if it fails means there is some issues with the DB. you can run the tool from C:\Program files\Symantec\Symantec Endpoint Protection Manager\Tools\dbvalidator.bat you will get the logs under ...

discussion comment 21 Nov 2011

kavin commented on: dbsrv11.exe 25% CPU and super large sqla0000.tmp file

For me it seems to be some permission issue.

discussion comment 02 Oct 2011

kavin commented on: SEP client showing offline in troubleshouting but online on SEPM

Can you collect the sylink logs from the client, that will give us a clear picture. and as you are telling that the latest defs are present then please collect the debug logs from the client side and if possible add it to the thread.

discussion comment 30 Aug 2011

kavin commented on: SEP 12.1... Clients not appearing in SEPM 12.1 console

u will need to make sure the Management server list has the correct IP address specfied and then replace the sylink file, it should help. Please check this document for ...

discussion comment 25 Aug 2011

kavin commented on: SEPM Login Page Reverts To Login Screen

Check the Iusr account, and also make sure the Isur account that you have in the IIS has full control over the temp folder under c:\Documents & settings\All users\Application data\Symantec\Symantec Endpoint Protection Manager\Php\Temp. make ...

discussion comment 25 Aug 2011

kavin commented on: failed to connect to server

Uninstall the existing Java from the server and then do a repair it should help.

discussion comment 13 Jul 2011

kavin commented on: GUP Issues - Low Bandwidth

we will need to make sure that the clients and GUP machine shre the same policy, and still if the client is not updated , can you please provide the sylink from the system that has the same policy like GUP and I might be able to provide you ...

discussion comment 13 Jul 2011

kavin commented on: GUP Issues - Low Bandwidth

Looking at the sylink log I feel that the client does not have the correct policy, Can you just recheck the policy, and the GUP and clients do they share the same policy?

discussion comment 13 Jul 2011

kavin commented on: Clients briefly online to 12.1 SEPM

Its definitely the certificate issue, restore the certifcate of older time and it should help.