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Lively

Lively
Member for: 4 years 11 weeks
Contact: Send this user an email
Job Title: Technical Support Analyst
Member for: 4 years 11 weeks
Blog: View recent blog entries
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Lively's Activity

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discussion comment 11 Aug 2011
Lively commented on: Backup Exec license question
To add onto this.  You can install the new version on the server as a trial and will need to contact licensing to get the new keys generated.  The trial is 60 or 90 days, so you will have some time to take care of it.
discussion comment 27 Apr 2011
Lively commented on: End marker unreadable
Run the Manufacture tools that are available to check the drives. Basically, try a different tape, try different cables to the tape drive (if possible), try another drive (if possible) and test the drives. When I get those errors it is ...
discussion comment 21 Mar 2011
Lively commented on: Unable to get technical support
I didn't post the original issue, I was just reaffirming that the original poster was not the only one with bad experiences.    I have used the forum before and participated in it as well, I know when it is ...
discussion comment 18 Mar 2011
Lively commented on: Backup Exec v12.5, Exchange 2007 - How to sort restore emails by From field ?
You could mount the edb file after duplicating the files to disk.  From there you can use the the Exchange shelll to restore by email address.  Once you have the edb on disk (and accessible to your exchange server), the process takes ...
discussion comment 17 Mar 2011
Lively commented on: Why is the Daylight Savings Time missed job bug STILL in BE 2010 R2?
I believe the statement they made last year is that the job needs to have a period of 24 hours in order for the bug not to come up.  Example:  Job start 5pm, Job end by 4:59pm.     I go with time frames of an our so I ...
discussion comment 17 Mar 2011
Lively commented on: How to migrate BE 2010 from Windows 2003 to Windows 2008 R2
The old version of the agents will still work with the newer version of the software.  There will just be an alert for every Backup to Disk job stating you need to update the agent.  Makes it easier to slide the software onto a new ...
discussion comment 17 Mar 2011
Lively commented on: Unable to get technical support
I logged a case online recently, tried to call in, then just update the case asking for a call back.  A day later they still hadn't called.   The forums are nice, but when you pay for support it is silly to have to rely on them.
discussion comment 04 Mar 2011
Lively commented on: Phone support is horrible - Why?
I just went through this and I understand the horrible hold music. I gave up waiting after an hour on hold after creating the case online yesterday. I got in an called before 8 Est today and got ahold of a tech after 40 minutes. 
discussion comment 04 Mar 2011
Lively commented on: Backup Exec - 60 day trial installation
All I had to do was put the image onto a DVD and autorun for the install.
discussion comment 01 Nov 2010
Lively commented on: v-79-57344-65084 - Before you can back up the resource (\\<FQDN>\X:), you must purchase and install a license key for the appropriate Backup Exec agent.
To confirm the license it is looking for try the Help, About, License information section.   It does look like the only listing is the Remote Agent for Netware Systems which I don't think is anything but the remote server ...
discussion comment 22 Oct 2010
Lively commented on: exchange 2003 recovery
I do not belive GRT will work on direct to tape jobs.   For the Incremental B2D2T jobs it will work, but the Exchange job has to be part of a policy.  So if you currently have a job for a full backup and a job for an incremental ...
discussion comment 15 Sep 2010
Lively commented on: Backup EXEC 12 - Restore no catalogue
Similar to the above post, if you know the media server that backed up the documents, and have a back of it, you can restore the catalogs folder from that backup and put it on the current media server. 
discussion comment 04 Jun 2010
Lively commented on: GRT incremental restore selection list only shows log files
Sazz is correct, so I pointed all his posts.  If you do not have the exchange backups as part of a policy, then the restore option on Incr backups will only show the log files.  So if your exchange job is not part of a policy, ...
discussion comment 13 Apr 2010
Lively commented on: Exchange GRT restore not showing mailboxes or public folders
1st.  I would start a new thread as this one is over a year old at this point. 2nd.  If it is a new build, I would make sure the Exchange MGT tools are installed, as that is a common "oops" when setting up a new server ...
discussion comment 23 Mar 2010
Lively commented on: Reusing a BE Exchange Agent license
You are thinking too much about the exchange agent. There is only one remote agent that is pushed out to all servers you backup.  There are the DLO options or the AOFO options.  Once the exchange license is entered into Media Server, ...
discussion comment 11 Mar 2010
Lively commented on: Redeem reward points
Ken was stating that you should contact support to see if they can reinstate things.  Ken spends a lot of time here, but does not have any more access to account settings than you or I.  Contact support, see if you can get a ...
discussion comment 17 Feb 2010
Lively commented on: LiveUpdate does not work with BE V12.5
You have to remember that this is a user driven support forum.  If you need a definitie answer from Symantec you will need to open a case.  While some Symantec employees look at the forums, if nobody here has been able to help you will ...
discussion comment 17 Feb 2010
Lively commented on: Backup-To-Disk - IMGxxx folders not overwritten
GRT Backup to Disk retention has been odd previously.  On 11D7170 the IMG folders would not start to be overwritten until the drive was out of space.  We skipped 12 and went to 12.5, so if you are using 12 I do not know how it acts but ...
discussion comment 09 Feb 2010
Lively commented on: Backup Exec services stopped
Look in the event viewer for the server to see when the service is stopping.  From there you can see if it is stopping after a certain job is run or see what other applications are doing something at that time.
discussion comment 03 Feb 2010
Lively commented on: Reusing a BE Exchange Agent license
To clarify Ben's response.  The agent license you purchase just unlocks the additional options for the backup of Exchange servers.  The agent you push to the server is the same as any agent you push to any server. 

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