lryker

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lryker
Member for: 4 years 22 weeks
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Job Title: Info consultant

Biography:

desktop support at CSU San Marcos

Member for: 4 years 22 weeks

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discussion comment 18 Nov 2009

lryker commented on: Help Desk New Incidents unavailable

Yea, we restarted all services and the whole thing is still down. The only thing I noticed before rebooted the server housing NS is that Windows updates were wanting to be run (as option in theshutdown/restart menu to "install updates ...

discussion comment 18 Nov 2009

lryker commented on: Help Desk New Incidents unavailable

We've reviewed the logs and the main error is: System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host Everything isn't available now, so NS is totally down.

New forum discussion 17 Nov 2009

lryker posted: Help Desk New Incidents unavailable

I need a solution We've been using Help Desk Solution for years and have never lost the ability to create New Incidents, access Reports, Tasks, perhaps other issues are wrong that we haven't yet tested. We can bring up

discussion comment 29 Sep 2009

lryker commented on: When including comments to an Incident before saving it, the history doesn't reflect modifications to other fields in the incident that also were modified....

Thank you so much for responding so promptly. I was just discovering the Details icon as you were writing your reply, In fact, I immediately go back online to the forum to say I think I found my own answer so I ...

New forum discussion 29 Sep 2009

lryker posted: When including comments to an Incident before saving it, the history doesn't reflect modifications to other fields in the incident that also were modified....

I need a solution Does anyone know why Helpdesk, Edit Incident mode i(vs 6.5) doesn't add all the changes made to an incident if/when comments are added? For example: If we make a change to the categories, workers, stat

discussion comment 30 Jul 2009

lryker commented on: How to hide Notify Rules in Incidents View

Well bgreen, you are the awesome dude. I added the visible="false" to the aw:Panel id="pnlNotifyRules" in the WorkItemView.ascx file and the rules are no longer showing in the Incidents view. (We already have a ...

discussion comment 29 Jul 2009

lryker commented on: How to hide Notify Rules in Incidents View

Thanks to everyone so far. MBHarmon is getting close. He's correct: I want to be able to see the rules that actually fire when the incident is last saved as they are helpful in troubleshooting if/when Notify Rules work given certain ...

New forum discussion 29 Jul 2009

lryker posted: How to hide Notify Rules in Incidents View

I need a solution Does anyone know how to hide the Notify Rules in the Incidents View? I realize it might mean a customization, but, I'm ok with doing that. We have alot of rules and they literally take up a foot of line sp

New forum discussion 14 Nov 2008

lryker posted: Can't open certain file types in Altiris incidents

I need a solution We can successfully attach various files to Altiris Incidents. However, certain ones won't open. For example: .log, .dms, .lst extensions fail to open. More common ones, such as Office files types and jpg

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