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MarkWarmack

Member Profile

Status: Medium. - 26 Aug 2014
Job Title: Application Support Supervisor
Biography:

I am a Application Support Supervisor, one of six Altiris Administrators. I have been working with Altiris for 7 years and been in IT for 19 years.

Member for: 5 years 38 weeks
Contribution Stats
2
Solutions
11
Forum Threads
22
Comments
0
Blog Entries
0
Ideas
2
Articles
0
Videos
0
Downloads
0
Events
2
Groups Joined

MarkWarmack's Activity

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New forum discussion 12 Dec 2013
In Helpdesk 6 we use an Incident Rule to mask any Social Security Number (SSN), we blank them out with Xs - XXX-XX-XXXX, we were hoping we could accomplish something like this in ServiceDesk 7.5.    Anyone have a solution in Rules? 
New article 28 Aug 2013
Here is an automatic way to mark Affected Users with VIP field in ServiceDesk 7.5, with these caveats: We have one team that creates and maintains Active Directory (AD) user accounts.  We also have an easy rule on who gets a VIP flag (CEO and two levels of reports) ...
New article 04 Jun 2012
Ever wonder how to keep Social Security Numbers (SSN) out of your Helpdesk 6.x environment. With the HDQUERY and REGEX below, you can safely mask all SSNs with X's. Hope this helps. Here is the rule properties (see screenshot also):   Name:  ...
New forum discussion 09 Mar 2012
OK folks.  I need help.  I have tried everyone except the Connect Community; Microsoft for IIS, Symantec for NS/Helpdesk.  I am hoping someone else has seen this error and has a fix or suggestion. We had a Helpdesk physical server that we rebuilt a similarly fresh ...
New forum discussion 29 Dec 2011
We are months from implementing ServiceDesk 7.1 and we have a question that I have not found in the Forums or in the eLearning training. How does SD handle the process (including SLA) if a bug is found on an internal application and it needs to be routed to internal ...