mccarthy.cw

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mccarthy.cw
Member for 22 weeks 5 days

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10 weeks 6 days ago mccarthy.cw commented on the Altiris Task Issue forum discussion  Thanks for the response.  I think we have a bit more control over the situation ...
10 weeks 6 days ago mccarthy.cw posted a new forum discussion: Altiris Task Issue
11 weeks 3 days ago mccarthy.cw posted a new forum discussion: Knowledge Base Fails To Upgrade
12 weeks 5 days ago mccarthy.cw commented on the removing bulletin and link icons from helpdesk toolbar forum discussion  One way to accomplish this would be to edit the workitemview.ascx page.  You could ...
12 weeks 6 days ago mccarthy.cw commented on the Incident Number Generation forum discussion  Take a look at the following two ...
12 weeks 6 days ago mccarthy.cw commented on the Incident Number Generation forum discussion  When the new incident screen is first loaded an incident is created with the default values and ...
13 weeks 2 days ago mccarthy.cw commented on the Reporting time between status changes forum discussion A quick thought would be looping through the versions of the incident and detecting when the status ...
14 weeks 4 days ago mccarthy.cw commented on the How to hide Notify Rules in Incidents View forum discussion  I am pretty sure you just need to uncheck the visible checkbox when editing the ...
15 weeks 5 days ago mccarthy.cw commented on the Queued Incidents forum discussion  sql="workitem_status_lookup_id = 300" Adding this criteria to your xml query in ...
15 weeks 6 days ago mccarthy.cw commented on the Match incident numbers in e-mail forum discussion  I believe the only way your inboxes will update the correct incident is if the incident number ...
15 weeks 6 days ago mccarthy.cw commented on the How to create routing rule for overwrite the assigned forum discussion  Basically you want to create an incident rule that sets the assigned_to_worker_id equal to the ...
16 weeks 4 days ago mccarthy.cw commented on the Queues forum discussion  Yes thats definitely what I was talking about.
19 weeks 2 days ago mccarthy.cw posted a new blog entry: Quick Way To Disable Rules
19 weeks 2 days ago mccarthy.cw posted a new blog entry: Re-routing Incidents using an Incident Rule
19 weeks 4 days ago mccarthy.cw posted a new forum discussion: Notification Rules Data Storage
21 weeks 4 days ago mccarthy.cw posted a new forum discussion: Service Catalog Failing To Load
21 weeks 4 days ago mccarthy.cw posted a new blog entry: Invalid Contact & Customer IDs When Creating New Incidents