mccarthy.cw
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mccarthy.cw
commented 12 weeks 6 days ago on the Altiris Task Issue forum discussion Thanks for the response. I think we have a bit more control over the situation ...
mccarthy.cw posted a new forum discussion: Altiris Task Issue
mccarthy.cw posted a new forum discussion: Knowledge Base Fails To Upgrade
mccarthy.cw
commented 14 weeks 5 days ago on the removing bulletin and link icons from helpdesk toolbar forum discussion
One way to accomplish this would be to edit the workitemview.ascx page. You could ...
mccarthy.cw
commented 14 weeks 6 days ago on the Incident Number Generation forum discussion Take a look at the following two ...
mccarthy.cw
commented 14 weeks 6 days ago on the Incident Number Generation forum discussion When the new incident screen is first loaded an incident is created with the default values and ...
mccarthy.cw
commented 15 weeks 2 days ago on the Reporting time between status changes forum discussion A quick thought would be looping through the versions of the incident and detecting when the status ...
mccarthy.cw
commented 16 weeks 4 days ago on the How to hide Notify Rules in Incidents View forum discussion I am pretty sure you just need to uncheck the visible checkbox when editing the ...
mccarthy.cw
commented 17 weeks 5 days ago on the Queued Incidents forum discussion sql="workitem_status_lookup_id = 300"
Adding this criteria to your xml query in ...
mccarthy.cw
commented 17 weeks 6 days ago on the Match incident numbers in e-mail forum discussion I believe the only way your inboxes will update the correct incident is if the incident number ...
mccarthy.cw
commented 17 weeks 6 days ago on the How to create routing rule for overwrite the assigned forum discussion Basically you want to create an incident rule that sets the assigned_to_worker_id equal to the ...
mccarthy.cw
commented 18 weeks 4 days ago on the Queues forum discussion Yes thats definitely what I was talking about.
mccarthy.cw posted a new blog entry: Quick Way To Disable Rules
mccarthy.cw posted a new blog entry: Re-routing Incidents using an Incident Rule
mccarthy.cw posted a new forum discussion: Notification Rules Data Storage
mccarthy.cw posted a new forum discussion: Service Catalog Failing To Load
mccarthy.cw posted a new blog entry: Invalid Contact & Customer IDs When Creating New Incidents