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mchau

mchau
Member for: 3 years 17 weeks
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Member for: 3 years 17 weeks
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mchau's Activity

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New forum discussion 19 Feb 2009
mchau posted: file path in the custom configurationn file
In our orgnization, we have different HelpDesk consoles. Console A and console B share some common customize templates. I was wondering in the custom config file, can I have more than one file path to refer to those common customize templates which being used by console A and console B? Tha
article comment 27 Nov 2008
mchau commented on: Linking Multiple Assets to an Incident
Hi chaotech & jgo, thanks for all your help, I've finished the customization. Maggie
article comment 14 Nov 2008
mchau commented on: Linking Multiple Assets to an Incident
Hi chaotech, thanks for the suggestion. In our item table, we've over 25,000 records, if I put that in a dropdown combo box, it's not easy to select a product and I'm not sure can I break it down into different types. I've few questions: 1. if ...
article comment 13 Nov 2008
mchau commented on: Linking Multiple Assets to an Incident
HI chaotech/jgo, pls correct me if i was wrong. I assume that the chilresourceguid in the resourceassociation table is correspond to the asset_resource_guid in the asset_view table. In the customization, the user will search the asset by using ...
article comment 12 Nov 2008
mchau commented on: Linking Multiple Assets to an Incident
Hey chaotech, thanks for your reply. Can you also tell me is the resourceassociationtypeguid for New Ticket page and Edit a ticket page also static as well? if it is, could you pls provide that to me? The reason why I need this is becuase I ...
article comment 11 Nov 2008
mchau commented on: Linking Multiple Assets to an Incident
Can you provide me more info about this workflow? Can you pls let me know how should I begin with? Thanks. Maggie
article comment 11 Nov 2008
mchau commented on: Linking Multiple Assets to an Incident
Hi John, thanks for your reply. I'll try your sugesstion now. The reason why I need to do a select against the Altirs at this point is to find out the resourceassociationtypeguid for this incident. Then I need to pass this ...
article comment 11 Nov 2008
mchau commented on: Linking Multiple Assets to an Incident
Hi Chaotech, I did the changes. What I did is creating some new .ascx files. Now, I'm stuck on how to save the new records. What I did is in the customworkitemedit.ascx, i added the following code: 1. 'this is for getting the current ...
New forum discussion 10 Nov 2008
mchau posted: call a stored procedure
I need a solution Hi, I'm doing some customization for the HelpDesk. I just wonder how can I call a stored procedure in the altiris_incident from a ascx file? Thanks. Rachel
article comment 29 Oct 2008
mchau commented on: Linking Multiple Assets to an Incident
Hi chaotech, I need to do this for our helpdesk console. Could you pls provide more information on how to do the new web page? Thanks. mchau

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